Hello,

I have been getting a lot of blue screens on one of my servers, this is the first time I have used this process to ask for help, so I am not really sure what information that I need to provide.  I suppose that I will start with the Problem Signature and system information.

I just started at with this current employer so I dont really know the history of this server, but it has been in servers of the past 3 years at least and it just started blue screening.

My first thought was bad drivers for newly introduced hardware. I have been told that there has not been any new hardware or software introduced recently and no system changes have been made, so I am not sure why it would just start blue screening?

My next thought was bad RAM, so I ran Microsofts Windows Memory Diagnostic utility with the following results:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

  <Provider Name="Microsoft-Windows-MemoryDiagnostics-Results" Guid="{5F92BC59-248F-4111-86A9-E393E12C6139}" />

  <EventID>2001</EventID>

  <Version>0</Version>

  <Level>4</Level>

  <Task>0</Task>

  <Opcode>0</Opcode>

  <Keywords>0x4000000000000000</Keywords>

  <TimeCreated SystemTime="2013-07-24T12:43:27.726936600Z" />

  <EventRecordID>1</EventRecordID>

  <Correlation />

  <Execution ProcessID="1980" ThreadID="1592" />

  <Channel>Microsoft-Windows-MemoryDiagnostics-Results/Debug</Channel>

  <Computer>control.corp.groupsystems.com</Computer>

  <Security UserID="S-1-5-18" />

  </System>

- <UserData>

- <Results xmlns:auto-ns2="http://schemas.microsoft.com/win/2004/08/events" xmlns="http://manifests.microsoft.com/win/2005/08/windows/Reliability/Postboot/Events">

  <MemDiagRawData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emDiagRawData>

  </Results>

  </UserData>

  </Event>

 

To be honest I am not sure what this result is telling me, does this mean that I have bad RAM?

I have also downloaded BlueScreenView v1.52  from Nir Sofer to read my mini-dump file, which I am not sure that I trust, because it told me that the following were the cause of the problem. (Not sure how to attach a copy of the dump file?) but here are the results:

File Name: ntoskrnl.exe

Address In Stack: ntoskrnl.exe+f20c4    

From Address:  fffff800`01a07000

To Address: fffff800`01fed000

                                                                                               

File Name: Rt64win7.sys

Address In Stack: Rt64win7.sys+170f8

From Address: fffff880`02ca5000

To Address: fffff880`02cd7000

Here is the latest Blue screen infor:

Problem signature:

  Problem Event Name:                        BlueScreen

  OS Version:                                          6.1.7601.2.1.0.272.7

  Locale ID:                                             1033

Additional information about the problem:

  BCCode:                                               d1

  BCP1:                                                    FFFFF88002356C1C

  BCP2:                                                    0000000000000002

  BCP3:                                                    0000000000000001

  BCP4:                                                    FFFFF88002CBC0F8

  OS Version:                                          6_1_7601

  Service Pack:                                       1_0

  Product:                                               272_3

The following is the System Information:

OS Name             Microsoft Windows Server 2008 R2 Standard

Version                6.1.7601 Service Pack 1 Build 7601

Other OS Description     Not Available

OS Manufacturer             Microsoft Corporation

System Manufacturer    Gigabyte Technology Co., Ltd.

System Model   P55M-UD2

System Type      x64-based PC

Processor            Intel(R) Core(TM) i5 CPU         750  @ 2.67GHz, 2661 Mhz, 4 Core(s), 4 Logical

BIOS Version/Date          Award Software International, Inc. F11, 6/23/2010

SMBIOS Version               2.4

Windows Directory         C:\Windows

System Directory             C:\Windows\system32

Boot Device        \Device\HarddiskVolume1

Locale   United States

Hardware Abstraction Layer        Version = "6.1.7601.17514"

Time Zone           Mountain Daylight Time

Installed Physical Memory (RAM)             16.0 GB

Total Physical Memory  16.0 GB

Available Physical Memory          13.3 GB

Total Virtual Memory     32.0 GB

Available Virtual Memory             28.7 GB

Page File Space 16.0 GB

Page File              C:\pagefile.sys

I am not sure what to do next?

Does anyone have any suggestions?

Is there any other information that I might need to provide to get some help?

Hi ,

Thank you for posting your issue in the forum.

I am trying to involve someone familiar with this topic to further look at this issue. There might be some time delay. Appreciate your patience.

Thank you for your understanding and support.

Best Regards,

Andy Qi

Hi,

From the limited information from the dump file, looks like you can try to upgrade the Rt64win7.sys (a component of your Realtek networking drivers ) at first.