BSOD often ocurring!
Hi,
I'm facing this problem, it's been a few weekes and just can't fix.
Have this VM, running Win 2k8, with IIS 7, It's an app/web server.
Every morning when I log on to the server I got the message:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.272.7
Locale ID: 1046
Additional information about the problem:
BCCode: 27
BCP1: 00000000BAAD0075
BCP2: FFFFFA60052DA838
BCP3: FFFFFA60052DA210
BCP4: FFFFF80001CC3940
OS Version: 6_0_6002
Service Pack: 2_0
Product: 272_3
Files that help describe the problem:
C:\Windows\Minidump\Mini061511-02.dmp
C:\Users\AppData\Local\Temp\WER-1422718-0.sysdata.xml
C:\Users\AppData\Local\Temp\WER42B.tmp.version.txt
I tried to analyse the minidump, but impossible for me to understand, really appreciate any help!
Thanks in advance!Thanks, Cesar Hara
June 15th, 2011 12:05pm
Bug Check Code 0x27: http://msdn.microsoft.com/en-us/library/ff557446(VS.85).aspx
Please use Microsoft Skydrive to upload C:\Windows\Minidump\Mini061511-02.dmp dump file. Once done,
post a link here.
It is possible that you have to add an additional RAM.
You can also contact Microsoft CSS.
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posting is provided "AS IS" with no warranties or guarantees , and confers no rights.
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June 15th, 2011 2:16pm
Hi MR X thanks for helping me out, here is the address to download de dump file:
http://download.fde.sp.gov.br/Mini061511-01.zip
I uploaded it on my company's web server.
Appreciate!
Thanks, Cesar Hara
June 15th, 2011 2:38pm
*******************************************************************************
*
*
* Bugcheck Analysis *
*
*
*******************************************************************************
RDR_FILE_SYSTEM (27)
If you see RxExceptionFilter on the stack then the 2nd and 3rd parameters are the
exception record and context record. Do a .cxr on the 3rd parameter and then kb to
obtain a more informative stack trace.
The high 16 bits of the first parameter is the RDBSS bugcheck code, which is defined
as follows:
RDBSS_BUG_CHECK_CACHESUP = 0xca550000,
RDBSS_BUG_CHECK_CLEANUP = 0xc1ee0000,
RDBSS_BUG_CHECK_CLOSE = 0xc10e0000,
RDBSS_BUG_CHECK_NTEXCEPT = 0xbaad0000,
Arguments:
Arg1: 00000000baad0075
Arg2: fffffa6005698838
Arg3: fffffa6005698210
Arg4: fffff80001884940
Debugging Details:
------------------
EXCEPTION_RECORD: fffffa6005698838 -- (.exr 0xfffffa6005698838)
ExceptionAddress: fffff80001884940 (nt!MmMapLockedPagesSpecifyCache+0x0000000000000350)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff
CONTEXT: fffffa6005698210 -- (.cxr 0xfffffa6005698210)
rax=0000000000000963 rbx=0000000000000963 rcx=fffffa800630ca78
rdx=0000000000000001 rsi=fffffa60069d0090 rdi=fffffa800630ca40
rip=fffff80001884940 rsp=fffffa6005698a70 rbp=fffff6fd30034e80
r8=fffffa8003b9f370 r9=00000000ffe0ff11 r10=0000fffffffff000
r11=0000058000000000 r12=fffef280b2dda500 r13=000000000000096b
r14=fffffa800630ca70 r15=0000000000000000
iopl=0 nv up ei ng nz na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010286
nt!MmMapLockedPagesSpecifyCache+0x350:
fffff800`01884940 410fb64c241a movzx ecx,byte ptr [r12+1Ah] ds:002b:fffef280`b2dda51a=??
Resetting default scope
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: DRIVER_FAULT_SERVER_MINIDUMP
PROCESS_NAME: System
CURRENT_IRQL: 0
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
EXCEPTION_PARAMETER1: 0000000000000000
EXCEPTION_PARAMETER2: ffffffffffffffff
READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80001a41080
ffffffffffffffff
FOLLOWUP_IP:
mrxsmb20!MRxSmb2BuildSmb2Header+46
fffffa60`042a3e02 488bf0 mov rsi,rax
FAULTING_IP:
nt!MmMapLockedPagesSpecifyCache+350
fffff800`01884940 410fb64c241a movzx ecx,byte ptr [r12+1Ah]
BUGCHECK_STR: 0x27
LAST_CONTROL_TRANSFER: from fffffa60042a3e02 to fffff80001884940
STACK_TEXT:
fffffa60`05698a70 fffffa60`042a3e02 : fffffa80`0630ca40 01cc2b54`000069d0 00000000`00000000 00000000`0000001f : nt!MmMapLockedPagesSpecifyCache+0x350
fffffa60`05698b30 fffffa60`042a673e : 00000000`00000000 00000000`00000000 00000000`00000000 fffffa80`0503a040 : mrxsmb20!MRxSmb2BuildSmb2Header+0x46
fffffa60`05698b70 fffffa60`042290c6 : fffffa80`05fac7f0 fffffa80`063274e0 fffffa80`06693401 fffff880`06ab0012 : mrxsmb20!Smb2Write_Restart+0xd2
fffffa60`05698be0 fffffa60`0423748e : fffffa80`05ec9010 fffffa80`063274e0 fffffa80`05fac7f0 fffffa80`05fac7f0 : mrxsmb!SmbCeInitiateExchange+0x4ce
fffffa60`05698c50 fffffa60`03d3a2c9 : fffffa60`03d58968 00000000`00000080 fffffa60`03d57110 fffffa80`05ec90c0 : mrxsmb!SmbCepResumeCompoundedExchangesWorker+0xa2
fffffa60`05698ca0 fffff800`01a7ef77 : fffffa60`03d58968 fffffa60`03d58d98 fffffa80`06d66900 00000000`00000000 : rdbss!RxpWorkerThreadDispatcher+0x199
fffffa60`05698d50 fffff800`018b1636 : fffff800`0198d680 fffffa80`057bc4f0 fffff800`01992b80 fffffa80`05f59ca8 : nt!PspSystemThreadStartup+0x57
fffffa60`05698d80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16
SYMBOL_STACK_INDEX: 1
SYMBOL_NAME: mrxsmb20!MRxSmb2BuildSmb2Header+46
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: mrxsmb20
IMAGE_NAME: mrxsmb20.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 4d5e7f3a
STACK_COMMAND: .cxr 0xfffffa6005698210 ; kb
FAILURE_BUCKET_ID: X64_0x27_mrxsmb20!MRxSmb2BuildSmb2Header+46
BUCKET_ID: X64_0x27_mrxsmb20!MRxSmb2BuildSmb2Header+46
------------------------------------------------------
Not big thing to extract. Try adding an additional RAM to the server on which your experienced the problem and check again,
This
posting is provided "AS IS" with no warranties or guarantees , and confers no rights.
Microsoft
Student Partner 2010 / 2011
Microsoft Certified
Professional
Microsoft Certified
Systems Administrator: Security
Microsoft Certified
Systems Engineer: Security
Microsoft Certified
Technology Specialist: Windows Server 2008 Active Directory, Configuration
Microsoft Certified
Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
Microsoft Certified
Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
Microsoft Certified
Technology Specialist: Windows 7, Configuring
Microsoft Certified
IT Professional: Enterprise Administrator
Free Windows Admin Tool Kit Click here and download it now
June 15th, 2011 3:21pm
Ok Mr X I'll do that, monitor a couple days and let you know!
Thanks again!Thanks, Cesar Hara
June 15th, 2011 4:30pm
Hi,
You may try to refer to the following link to download and install the security bulletin MS11-043 to update the version of mrxsmb20.sys file.
MS11-043: Vulnerability in SMB Client could allow remote code execution: June 14, 2011
http://support.microsoft.com/kb/2536276
If the issue persists, you may contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist
with your request. To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. Please be advised that contacting phone support will be a charged call.
To obtain the phone numbers for specific technology request please take a look at the web site listed below:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607
Regards,Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
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June 16th, 2011 1:02am
Hi Arthur tks for the answer, yesterday thi kb was applied and the machine didn't present the issue, I will monitor to see if that resolves, or have to upgrade the ram memory!
Thanks!Thanks, Cesar Hara
June 16th, 2011 9:07am