Acrobat DC Pro is installed on Windows Server 2012 R2 in a RDS environment. Acrobat is randomly crashing and it looks to be related to Data Execution Prevention. Below id the BEX event error message. The faulting module is MSVCR120.dll which is part of the Visual C++ 2013 Redistributable. Would this morelikely be an Acrobat issue or a Visual C++ 2013 Redistributable issue? Beside disabling DEP altogether are there any other troubleshooting suggestions? Note that I tried disabling DEP just for Acrobat.exe but it's not allowed and the following message is displayed "This program must run with data execution protection (DEP) enabled. You cannot turn off DEP for this program."
Event ID 1001
Fault bucket , type 0
Event Name: BEX
Response: Not available
Cab Id: 0
Problem signature:
P1: Acrobat.exe
P2: 15.8.20082.15957
P3: 55960c1a
P4: MSVCR120.dll
P5: 12.0.21005.1
P6: 524f7ce6
P7: 000a7666
P8: c0000409
P9: 00000007
P10:
Attached files:
C:\Users\user1\Desktop\Invoice 21960.pdf
These files may be available here:
C:\Users\user1\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Acrobat.exe_dd3f 64b5713822381087b1533a46c31dcf05d3c_aab9ae81_0d180f61
Analysis symbol:
Rechecking for solution: 0
Report Id: 21c0e4ee-4bf5-11e5-80c6-000d3a907940
Report Status: 2048
Hashed bucket: