Automatic Updates service is missing
I have Windows 2003server and I'm trying to do an windows updates but I get an Errornumber: 0x8024D007.I tried to reregister all dll's provided by Microsoft but still I get same error.I check the services and I found out the automatic update service is missing.I downloaded windows update agent installer to reinstall the service but I still get an error 0x8024D007.I tried to register manually wuaueng.dll but it failed and I get an error 0x80070005 but when I register WUAPI.DLL it suceeded.Pls help me solve this problem..Thanks in advanceJess
December 7th, 2009 10:32am

Hi Jess,Thank you for posting in windows server forums, Is this happening with all the account ? , Can you please check the permission for the below keys HKEY_LOCAL_MACHINE HKEY_CURRENT_USER HKEY_CLASSES_ROOT make sure you have provided administrator and system account permissionAlso would appreciate if you can provide the event log information You can try the below article and let us know if it helpedhttp://support.microsoft.com/kb/956701
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December 7th, 2009 10:44am

Hi Sainath,Thank you for your response.I checked the permissions of all the keys and I have permission into it because I used administrator account.I don't see any logs in event logs but I have windowsupdate logs.See below________________________________________________-2009-12-0715:00:41:11466680106dcSetupRollback: Successfully copied C:\WINDOWS\system32\wuapi.dll.mui.wusetup.254373078.bak back to C:\WINDOWS\system32\wuapi.dll.mui2009-12-0715:00:41:30166680106dcSetupRollback: Successfully copied C:\WINDOWS\system32\wuaucpl.cpl.wusetup.254375578.bak back to C:\WINDOWS\system32\wuaucpl.cpl2009-12-0715:00:41:39566680106dcSetupRollback: Successfully copied C:\WINDOWS\system32\wuaucpl.cpl.mui.wusetup.254375656.bak back to C:\WINDOWS\system32\wuaucpl.cpl.mui2009-12-0715:00:41:45866680106dcSetupRollback: Successfully copied C:\WINDOWS\system32\wuaueng.dll.wusetup.254377000.bak back to C:\WINDOWS\system32\wuaueng.dll2009-12-0715:00:41:50466680106dcSetupRollback: Successfully copied C:\WINDOWS\system32\wuaueng.dll.mui.wusetup.254377078.bak back to C:\WINDOWS\system32\wuaueng.dll.mui2009-12-0715:00:41:59866680106dcSetupRollback: Successfully copied C:\WINDOWS\system32\wucltui.dll.wusetup.254378031.bak back to C:\WINDOWS\system32\wucltui.dll2009-12-0715:00:41:66166680106dcSetupRollback: Successfully copied C:\WINDOWS\INF\wuau.adm.wusetup.254378343.bak back to C:\WINDOWS\INF\wuau.adm2009-12-0715:00:41:69266680106dcSetupRollback: Successfully copied C:\WINDOWS\system32\wucltui.dll.mui.wusetup.254378593.bak back to C:\WINDOWS\system32\wucltui.dll.mui2009-12-0715:00:41:72366680106dcSetupRollback: Successfully copied C:\WINDOWS\HELP\wuauhelp.chm.wusetup.254378843.bak back to C:\WINDOWS\HELP\wuauhelp.chm2009-12-0715:00:41:81766680106dcSetupRollback: Successfully copied C:\WINDOWS\system32\wuweb.dll.wusetup.254381734.bak back to C:\WINDOWS\system32\wuweb.dll2009-12-0715:00:41:81766680106dcSetupFATAL: Warning: Failed to restart wuauserv service: 0x800704242009-12-0715:00:41:81766680106dcSetup * WARNING: Exit code = 0x8024D0072009-12-0715:00:41:81766680106dcSetup*********2009-12-0715:00:41:81766680106dcSetup** END ** Setup: Installing client binaries2009-12-0715:00:41:81766680106dcSetup*************2009-12-0715:00:41:81766680106dcSetupFATAL: InstallUpdatedBinaries failed with error 0x8024d0072009-12-0715:00:57:08366680100d8Setupwusetup has finished. Exit code is 0. Reboot is NOT needed2009-12-0715:09:24+08006701210078WU client fail to create WU service with error 0x800700052009-12-0715:10:31+08006716810148WU client fail to create WU service with error 0x800700052009-12-0715:18:11+080066892fae0WU client fail to create WU service with error 0x80070005_____________________________________________________________I tried also the procedure provided in KB article but still I get an error message.
December 7th, 2009 11:58am

Hi There,As a quick check, can you please restart your system in safe mode with networking and navigate to services.msc to find whether the service is present and started.This is wierd behavior,i understand if the updates are not working but service shouldnt be missing from services.msc.Hope you had performed complete system scan I strongly feel that there was a malware / virus attack , because none of the applications would be able to modify scm database and the only possibility is malware / virus which would have deleted.
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December 7th, 2009 12:22pm

I asked my co-staff and he admitted to me that he unregistered some of the dll's to troubleshooot but apparently he already forgot some of the dll's he unregistered so some it was not registered again.This might be the cause why the automatic updates service is missing.Do you how to install it again?I can't be safe mode now because its a production server.Thanks!
December 7th, 2009 12:53pm

Hello Jessbase,According to the error message, please check whether thefollowinglink resovles the issue.http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.windowsupdate&mid=f4e0c269-c3e8-4a3e-9404-35f1484fcc45&sloc=en-us Regards,Wilson JiaThis posting is provided "AS IS" with no warranties, and confers no rights.
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December 7th, 2009 12:59pm

Hi Jessbase,Did you had a chance to go through the link provided by wilson ?
December 8th, 2009 5:54am

I have a chance to do it but it did not work for me because the link tells me to register wuaueng.dllstill failing.Anyway,Iwill just reinstall the OS since I have a new requirement for the server.I just want to thank you for all your help.I really appreciate it.thanks!
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December 8th, 2009 3:26pm

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