Hey,

I'm having the same issue as in this thread.

https://social.technet.microsoft.com/forums/windowsserver/en-US/93be1866-8aa8-4004-be95-113b7a4faef2/ad-management-gateway-service-for-windows-server-2008-sp2

And trying to follow the 5 step procedure listed in the 3rd post, but am stuck on step 5, getting the hotfix from Microsoft. The link posted from the Hotfix page is just a generic Microsoft Support page. Which is not helpful. How do I actually contact them (phone # or email address) to get the software?

Thanks In Advance,

You are posting in the wrong place.  Contact support for hotfixes.

Here is the link: https://support.microsoft.com/kb/969166?wa=wsignin1.0

You must place a service call or an online incident to get the fix.  The will not charge you.

You don't seem to understand that contacting Microsoft Support Is the issue I'm having to be able to get the Hotfix. In the thread below someone posted a link to the 64 bit version. But I and several other people need the 32 bit version. Why can't it be this easy? 

https://social.technet.microsoft.com/Forums/en-US/3b137acf-43a5-4773-a6f9-5ac78bb9fa12/need-kb969166?forum=winserverDS

• Edited by drreid33 Thursday, February 12, 2015 6:48 PM

You don't seem to understand that contacting Microsoft Support Is the issue I'm having to be able to get the Hotfix.

What problems are you having? Use the link in the article, click on one of the presented options and go down the rabbithole.

You don't seem to understand that contacting Microsoft Support Is the issue I'm having to be able to get the Hotfix. In the thread below someone posted a link to the 64 bit version. But I and several other people need the 32 bit version. Why can't it be this easy? 

https://social.technet.microsoft.com/Forums/en-US/3b137acf-43a5-4773-a6f9-5ac78bb9fa12/need-kb969166?forum=winserverDS

You must contact support.  That is what the KB article says to do.  We cannot do it for you. 

Here: http://support.microsoft.com/gp/support-options-for-home-users/en-us

Follow the links.

I have gone down some rabbit holes, which lead to paid support options. I've already wasted too much time on what should be a simple file download. I can't spend money on it also. I've never had to contact MS before, so I'm on the steep end of the learning curve.

• Edited by drreid33 Thursday, February 12, 2015 7:03 PM

                     Call us                                                 

Reach us over the phone at 1-800-642-7676 (TTY: 1-800-892-5234)

http://smallbusiness.support.microsoft.com/en-us/contact/

Click Technical Support for Chat.                     

No luck. I've tried the chat which asks which Windows version Im using and there's no Server 2008 only desktop versions. I called and after talking with 3 people I got cut off. There has to be an easier way to get a simple file downloaded.

• Edited by drreid33 Thursday, February 12, 2015 7:39 PM

No luck. I've tried the chat which asks which Windows version Im using and there's no Server 2008 only desktop versions. I called and after talking with 3 people I got cut off. There has to be an easier way to get a simple file downloaded.

You can hire me to do it for you.  I am always successful at contacting MS Support. 

You didn't follow the instructions I  posted.

Reach us over the phone at 1-800-642-7676 (TTY: 1-800-892-5234)

http://smallbusiness.support.microsoft.com/en-us/contact/

Click Technical Support for Chat.                     

GREAT BIG BLUE BUTTON SAYS "Technical Support" - CLICK IT AND SELECT WINDOWS SERVER AT THE BOTTOM OF THE LIST.

It is really that easy.

Thanks,

You've been more helpful than any other method of support. Actually, I did call the phone number you gave me and the link also. My last post was the reults from tryng them. But anyway, I read somewhere that I shouldn't need the Hotfix for Server 2008 R2. So I'm going to post my original installation error in the Directory Service forum for Windows Server.

• Edited by drreid33 Thursday, February 12, 2015 8:23 PM