Just wondering if anyone is aware of any 3rd party end user portal offerings.
The out of the box one does not provide the look & feel we are after (too "industrial" & IT-like) for our clients, so I was interested in any 3rd party off the shelf offerings that may available. We are a small, non-Sharepoint IT environment, so customising the out-of-box version would not be the preferred option. We would be greatly interested in a more "client friendly" offering as delivered by many of the other service management tool vendors. We would also prefer to have a non-Sharepoint version if one exists.
Another key feature that we would be after is for the incident/service logging to be integrated with the knowledgebase so suggestions are presented as the client enters the title of their issue. I've seen this in the client portal offering of a number of other service management products and it is a great feature. Effectively can provide an answer to the client without them having to log a ticket.
Any advice or suggestions would be greatly appreciated.