Exchange 2007: Public folder auto reply not working to external addresses
Hi All, I'm trying to setup an auto-reply rule on a mail-enabled Public Folder and all is working well with internal email addresses (eg. when a user within the organisation emails the public folder they get an auto-reply) but for users outside the organisation no auto-reply is received. I've gone over various Google results and they all say the same thing - ensure 'Allow Automatic Replies' and 'Allow Automatic Forwarding' under Organisation Configuration > Hub Transport > Remote Domains is enabled. All this is setup correctly (as far as I can tell). Any ideas what other things I should check for this to work? On a side note, I've noticed something in EMC that doesn't look right on the configuration of the Remote Domain, see below: Compare the one on the left (from our Exchange environment) to the one on the right (from the following MS article: - the title of the second tab is different (and doesn't make sense to me) and the 'Display senders name on messages' option has a corrupt character. Has something become corrupt in Exchange or is this correct? Thanks for any help, Matt
September 16th, 2010 4:48am

Matt, Did you track auto reply message for external sender, Did you track in message tracking. I have seen some organization use spam engine and for outbound mail and disable OOF/autoreply for external sender. Can you check this kind of setting in your side.Anil
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September 16th, 2010 5:17am

I've just tried this and it seems they do appear in the tracking logs - but I don't really understand the report and I can't see a way of copying it so you can have a look. Any ideas? Thanks, Matt
September 16th, 2010 6:08am

I've manually put the tracking log info for one of the messages in a spreadsheet: Would you mind looking at it and letting me know if there's anything wrong? Thanks, Matt
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September 16th, 2010 11:09am

No one? Any help would be appreciated! Thanks, Matt
September 21st, 2010 4:42am

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