prior to disconnecting from my former isp

in january this year

I was unable to change the account id email address

i was getting and still do get the message

"your company  has not given you permission to edit this document /notebook/ whateve

i own microsoft 2013 office for home & student

microsoft themselves have passed me around until i am dizzy

they blame the telco the telco blames them

all i need is access to the files i own and created between june 2013 and january 2015

microsoft told me the registered owner

of the product key is NOT me

therefore i must have stolen it or bought a pirated or stolen it

i had been using it for over 12 months until this happened in january

i kep being shunted to level one techs who have no idea what i am talking about to accounts back to tech support and then put on hold and usually hung up on

is there any one who can help me

i use a toshiba satellite L850

on intel pentium core 13

built in november 2012

thank  you in advance 

Hi,

Based on your description, the issue is about the ownership of the product key.

In this forum we mainly discuss technical questions and feedbacks about Office products, upon your topic, have you contacted the customer service? It's better to ask for their advice in this case:

http://support.microsoft.com/gp/customer-service-phone-numbers/en-us

Regards,

Melon Chen
TechNet Community Su