trouble with downloading and instalation Off Prof Plus 2013

Bought the download version of Office Professional plus 2013 via my work. Downloading it on my Windows 7 Home premium machine does not seem to work.

at 87% download it stops completely

"foutcode 30102-11"

What have I tried so far:

  • restart
  • removing the half installed program, restart and retry
  • removing the half installed program, restart, shut down firewall and retry
  • removing the half installed program, removing all other office stuff, restart, and retry
  • removing the half installed program, removing all other office stuff, restart, shut down firewall and retry
  • yelling!!

The result =

at 87% download it stops completely

"foutcode 30102-11"

What to do next?

April 12th, 2015 4:56am

Hi Rob,

Thank you for your question.

I've noticed that you mentioned "removing all other office stuff", so you've installed other Office products on the same machine previously?

Older version of Office product sometimes has an impact on your installation. If this is the case, I would suggest we first run Microsoft Fix It tool to remove any trace from older version of Office, then try again.

Also, when the installation get stuck at 87%, go to Control Panel\All Control Panel Items\Programs and Features and see if the Office instance has been created in the list. If yes, please try to right click it, select "Change", then repair Office 2013 and see if this will fix the issue.

Regards,

Ethan Hua
TechNet Community Support

Free Windows Admin Tool Kit Click here and download it now
April 13th, 2015 7:15am

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