running windows 7 pro 64 bit and office 2010 64 bit
have tried 2007 32 hit and office 2010 32 bit and the same thing happens
some outlook 2010 messages arrive with blank text in the body, others are fine
December 31st, 2011 4:05pm
is it possible that you use an other mailclinet like thunderrbird in orderr to view the mailsource. Perhaps the Mimeencoding is wrong or interpreted by Outlook in a wrong way.
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January 1st, 2012 11:39am
that is not the problem.
I can read it fine in 2010 on another machine using outlook 2010 and in webmail.
January 1st, 2012 3:14pm
Ok, let me summarize.
You have to workstation with Outlook 2010 installed. On one of the maschines the mailmessage is displayed correct but on the other it is not.
What about the installled patches. Are the Outlook Verrsion the same?
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January 2nd, 2012 8:36pm
Since the emails received fine from other machine, something must happened when the email arrived the impacted machine. This usally could be caused by the anti-virus, to verify this, please try to run Windows in clean boot mode to check this issue. If this behavior won't occur in the clean boot mode, please then try to remove the anti-virus and check again.
Sincerely,
Max Meng
Forum Support
January 5th, 2012 5:02am
I have tried that the clean boot and that did not correct the problem.
some emails come in with no text but can be read on other Window machines and Ipads, Android devices.
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January 5th, 2012 4:20pm
Hi,
Will you try to run Outlook in safe mode to check again? This will help to determine if it is 3rd-party add-in related.
January 6th, 2012 8:23am
i have started outlook in safe mode and can now see emails that were blank text.
should i try to repair it or look for what is different in add ins
appreciate your help
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January 6th, 2012 1:03pm
Hi,
We can run Outlook with all add-ins disabled, if it work, then we might need to enable the add-ins one by one to determine which one is the cause.
January 6th, 2012 5:48pm
Hi,
How is everything going?
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January 10th, 2012 12:18pm
Hi,
I'm marking the reply as answer as there has been no update for a couple of days.
If you come back to find it doesn't work for you, please reply to us and unmark the answer.
January 12th, 2012 6:25am
Had the same problem with a user. I just changed the font in the file/options/mail/stationary and fonts, and the message text was readable.
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March 19th, 2015 4:52pm
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