running windows 7 pro 64 bit and office 2010 64 bit
have tried 2007 32 hit and office 2010 32 bit and the same thing happens
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running windows 7 pro 64 bit and office 2010 64 bit
have tried 2007 32 hit and office 2010 32 bit and the same thing happens
is it possible that you use an other mailclinet like thunderrbird in orderr to view the mailsource. Perhaps the Mimeencoding is wrong or interpreted by Outlook in a wrong way.
that is not the problem.
I can read it fine in 2010 on another machine using outlook 2010 and in webmail.
Ok, let me summarize.
You have to workstation with Outlook 2010 installed. On one of the maschines the mailmessage is displayed correct but on the other it is not.
What about the installled patches. Are the Outlook Verrsion the same?
Since the emails received fine from other machine, something must happened when the email arrived the impacted machine. This usally could be caused by the anti-virus, to verify this, please try to run Windows in clean boot mode to check this issue. If this behavior won't occur in the clean boot mode, please then try to remove the anti-virus and check again.
Sincerely,
Max Meng
Forum Support
I have tried that the clean boot and that did not correct the problem.
some emails come in with no text but can be read on other Window machines and Ipads, Android devices.
Hi,
Will you try to run Outlook in safe mode to check again? This will help to determine if it is 3rd-party add-in related.
i have started outlook in safe mode and can now see emails that were blank text.
should i try to repair it or look for what is different in add ins
appreciate your help
Hi,
We can run Outlook with all add-ins disabled, if it work, then we might need to enable the add-ins one by one to determine which one is the cause.
Hi,
How is everything going?
Hi,
I'm marking the reply as answer as there has been no update for a couple of days.
If you come back to find it doesn't work for you, please reply to us and unmark the answer.
Had the same problem with a user. I just changed the font in the file/options/mail/stationary and fonts, and the message text was readable.