reinstall

I'm trying top reinstall Office Home and Student 2010 following a loss of program after a clean boot.  I'm told Outlook is not updated.  An attempt to install Outlook was unsuccessful.  I do have Live Mail.  Help

February 1st, 2015 1:55pm

Hi,

Is Outlook the only Office application that doesn't work well after the reinstallation? You mentioned "after a clean boot", does Outlook work well before the clean boot?

Please provide the complete error message here, so it will be easy for us to understand the issue.

Probably, the installation was corrupted somehow. I would suggest we first do a quick repair of Office 2010 from Control Panel and see if this will fix the issue:

Go to Control Panel\Programs\Programs and Features, click the Office application you want to repair, and then click Change>Repair>Continue.

If issue persists, you may want to use the Fix It tool to remove Office 2010 from your computer, and then try a reinstallation: https://support.microsoft.com/kb/971179

Hope this helps.

Regards,

Ethan Hua
TechNet Community Support

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February 1st, 2015 11:29pm

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