Unable to resolve shared mailbox user in outlook of exchange 2007 where as it is working fine in OWA

Can you explain it a little more in detail? Have you remove the shared mailbox, close outlook, reopen outlook and add the shared mailbox back into outlook? what happen if you do that?

Recipient type is shared mailbox user not able to resolve his id which is shared mailbox & other shared mailbox using alias name in outlook where as it is resolving fine for other recipient types like user mailbox Note: Shared mailbox means mailbox which has been created with the recipient type as shared mailbox & teh AD is in enabled state & not disabled

Recipient type is shared mailbox user not able to resolve his id which is shared mailbox & other shared mailbox using alias name in outlook where as it is resolving fine for other recipient types like user mailbox Note: Shared mailbox means mailbox which has been created with the recipient type as shared mailbox & teh AD is in enabled state & not disabled Is the user using an Offline Address Book (e.g. client is in cached mode)? If so have you waited for that OAB to be updated and for Outlook to download the latest version? Is the problem recipient hidden from the GAL?Active Directory, 4th Edition - www.briandesmond.com/ad4/

Try to have outlook 2007 setup in online mode. Can you see the user in the GAL? If you have online mode usually you should see the users in the GAL straight away.

Are you trying to create Outlook profile or just trying to see the user in GAL? Check http://support.microsoft.com/kb/555375 till then.Dusan Kosaric

Hi, Did you check this issue under Cached Mode for Outlook? If so, please understand that Outlook uses LegacyExchangeDN to open another user's mailbox from OAB when Outlook is running in Cached Mode. So, you should test this issue in Online Mode for Outlook. Thanks Allen