outlook crashing when opening with below error code. and this is for single user who was migrated 2 month back from exchange 2007 to exchange 2010.
Problem signature:
  Problem Event Name: APPCRASH
  Application Name: OUTLOOK.EXE
  Application Version: 14.0.4760.1000
  Application Timestamp: 4ba8ff82
  Fault Module Name: ntdll.dll
  Fault Module Version: 6.1.7601.18869
  Fault Module Timestamp: 556366f2
  Exception Code: c0000005
  Exception Offset: 000000000005107c
  OS Version: 6.1.7601.2.1.0.16.7
  Locale ID: 1033

Additional information about the problem:
  LCID: 1033
  skulcid: 1033

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August 4th, 2015 3:01pm

Problem signature:
  Problem Event Name: APPCRASH
  Application Name: OUTLOOK.EXE
  Application Version: 14.0.4760.1000
  Application Timestamp: 4ba8ff82
  Fault Module Name: ntdll.dll
  Fault Module Version: 6.1.7601.18869
  Fault Module Timestamp: 556366f2
  Exception Code: c0000005
  Exception Offset: 000000000005107c
  OS Version: 6.1.7601.2.1.0.16.7
  Locale ID: 1033

Additional information about the problem:
  LCID: 1033
  skulcid: 1033

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflp
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August 4th, 2015 3:10pm

uninstall Office and re-installation does't work here, as I try with multiple PC, I can able to configure others mailbox in same outlook profile and its working fine. Issue is with one particular user. I also tried moving mailbox on different Database. but no luck. 
August 4th, 2015 3:29pm

how big is their mailbox?
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August 4th, 2015 3:41pm

mailbox size is only 750 MB.
August 4th, 2015 5:10pm

Hi,

I have noticed the issue occurred on one specific user.

So I think the issue is related to the outlook side.

Please also run outlook under safe mode and online mode ,then check if the issue persists.

Regards,

David


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August 4th, 2015 11:19pm

Hi,

I have noticed the issue occurred on one specific user.

So I think the issue is related to the outlook side.

Please also run outlook under safe mode and online mode ,then check if the issue persists.

Regards,

David


August 5th, 2015 3:17am

NO issue is not related to the outlook side, I tried on many desktop with diffident version on outlook but no luck, also tried by running outlook under safe mode and online mode but same issue. 

So I think issue is only with user's AD account or mailbox.

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August 5th, 2015 1:47pm

Sounds like it could be a corrupted mailbox or corrupted item in the mailbox. 

Try a mailbox repair job with New-MailboxRepairRequest:

https://technet.microsoft.com/en-us/library/Ff625221(v=EXCHG.141).aspx

If that doesn't work, then try to Export the mailbox to PST through New-MailboxExportRequest:

https://technet.microsoft.com/en-us/library/Ff459227%28v=EXCHG.141%29.aspx?f=255&MSPPError=-2147217396

Then Disable(Don't delete) the exchange user and recreate the mailbox.  Try to access the account through Outlook after that.  If that works, then try to import the PST into the mailbox and try to access the account again.

August 5th, 2015 2:54pm

Thanks for your suggestion, I was also thinking to go with second option...

Now I will try first option... and ll update the same ...

Thanks again, hope this will resolve issue.

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August 5th, 2015 3:10pm

one info.. user can still access email through OWA.. should I go ahead with first Option ?
August 5th, 2015 3:42pm

I would.  It's the least invasive option.  All it will do is check the mailbox for any issues and fix them if there is.

If the repair doesn't work, then recreating the mailbox is the big hammer approach, but will point you to where the problem is.  If the issue still occurs after the mailbox recreation (before importing the PST back into it) then there's a problem with the AD account.  Usually if there are corrupted items in the mailbox, the PST export will give an error indicating what item it encountered a problem with.

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August 5th, 2015 3:53pm

I configured user profile in such a way that email will delived to Personal folder instead of .ost server inbox.

and that work here and when I tried to set back deliver location to Inbox it again started giving same issue.

August 5th, 2015 4:24pm

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