outlook 2013 not sending mail, safe mode not sending or receiving

Running on Windows 7 home premium, I've been using office 2013 professional for about two months, with three mail accounts, all using POP3.

A couple of weeks ago outlook started having trouble sending mail - all messages are stuck in the outbox for long periods of time - whenever I restart outlook or send/receive It seems to be sending some messages but stops at "SENDING MESSAGE XX OF YY" and stays there forever - no error messages.

Three or four times some of the messages did get sent - either after much fiddling or at a random time.

All is checked and fine with my internet provider and email servers 

When checking the settings in outlook (different settings for three different mail boxes from two different sources) the test works fine - a test email is sent and received.

I found a hidden read receipt message also stuck, removing it didn't change anything.

Outgoing mail scanning by the antivirus program (AVG) is disabled. I ran full virus scans from two different programs (AVG, HOUSE-CALL). 

I re-installed office. Trying to uninstall Office before re-installing didn't work because I "do not have sufficient permission to update win.ini" (although running as administrator). So I re-installed without uninstalling - with no effect at all.

Using outlook in SAFE MODE at first worked - messages got sent. I therefore disabled all add-ins, but that didn't solve the problem for the regular outlook.

And now, for no apparent reason, outlook/safe has stopped sending or receiving mail - pressing send/receive causes no reaction at all. SHOW PROGRESS shows no tasks - neither send nor receive.

I'm out of solutions, can anyone help?

THANKS, Eli




  • Edited by eli-k Tuesday, April 21, 2015 12:03 PM additional information - POP3, AVG
April 20th, 2015 9:16am

I've resolved the issue - here are the details:


I tried to bypass the antivirus first with a clean boot, and then by uninstalling the antivirus - that didn't solve the problem.

A new profile, with or without the antivirus, didn't make any difference either.

I tried to test outlook connectivity as Jim Xu suggested but the program wouldn't run on my machine.

Finally I decided to try again to uninstall and re-install office. as I said before uninstalling didn't work because of a problem with the win.ini file. Following a suggestion from another forum I renamed win.ini, which enabled me to uninstall office13 (then rename back to win.ini), then I had to rename it again in order to reinstall office13, but after re-install everything has returned to normal, I'm sending mail again!


thank you for the suggestions and support.

Eli-k

  • Marked as answer by eli-k 1 hour 14 minutes ago
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April 29th, 2015 2:12am

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