outlook 2013 folders not showing unread email count for incoming emails
When a new email comes in, it would show up in its folder in bold, indicating it's unread email, which is good, but there is no blue number (unread email count) next to the folder. Outlook repair didn't help. No one else on the network has this problem. How to fix it so when a new email comes in the unread email count would update itself?
January 15th, 2015 4:19pm

Hi,

Does this issue happen to all folders (including Inbox)?

Please right click on one folder, and select Properties, and make sure the "Show number of unread items" option is selected. If it is already selected, change it to "Show total number of items", click OK. Then, change it the "Show number of unread items" again to see the result.

Please let me know the result.

Regards,

Steve Fan
TechNet Community Support

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January 16th, 2015 9:07am

I had the same issue. I tried multiple things to no avail (including checking folder properties, launching in clean view, etc.). I had Outlook pinned to my toolbar. I shut outlook down, unpinned my shortcut, launched from one on the desktop. Issue resolved.
  • Proposed as answer by Will_S_2015 9 hours 56 minutes ago
April 6th, 2015 5:30pm

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