some of the users when they receive an email and outlook want to update, it crashes and gives me " outlook has stopped working error 1033"

i always backup the mailbox and delete the email an re-create it from scratch but it's not a solution for my problem can someone help

Hi,

Are you saying that Outlook 2010 will crash upon receiving emails? If possible, please share the crash logs, we shall have a further look then.

When you say "delete the email an re-create it from scratch", do you mean remove the email account from Outlook, then re-add it?

A lot of reasons may cause this kind of Outlook crash error. Let's first try the following steps to troubleshoot the issue:

1. Try to install any available updates, then verify result. It's always a good idea to keep your current up to date.
2. Disable virus scanner integration. A virus scanner will scan each email that received, this might cause the issue. So if you do have a virus scanner installed which integrates itself with Outlook, disable this integration and try again.
3. Have a try in Outlook safe mode and see if issue persists: Press Win + R and type "outlook.exe /safe" in the blank box, then press Enter. This will help to determine whether the issue was caused by third party add-ins.

Hope this helps.

Regards,

Ethan Hua
TechNet Community Support

hi ethan,

thx for the reply well i've installed all of the updates needed i've tried the safe mode and there is no email scan for virus and the thing is when i start outlook and it shows connected and it write updating inbox couple of seconds and outlook crashes then i unplugged the network cable and made an export to the emails (backup) delete them from the mailbox delete the account from owa an re-create it.

btw is there a newer version of office 2010 sp2 (14.0.7015.1000) ?

thank you in advance.