Hi all,

Issue I'm facing is that outlook constantly crashes. Error is :

Faulting application name: OUTLOOK.EXE, version: 14.0.7109.5000, time stamp: 0x522a3402
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18409, time stamp: 0x53159a86
Exception code: 0xe06d7363
Fault offset: 0x0000c42d
Faulting process id: 0xa80
Faulting application start time: 0x01d0687d69a8d185
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE
Faulting module path: C:\windows\syswow64\KERNELBASE.dll
Report Id: 0853d4a0-d477-11e4-9a7e-38eaa78aa2ee

In order to solve issue following has already tried:

Configure new outlook profile no result

Start outlook in safe mode no result

Put outlook in online mode no result

Run system file checker utility to identify corrupted .dll sfc /scannow no result

Any help ?

Kind Regards

Hrvoje

Hello,

To resolve this issue permanently you have to follow a little lengthy procedure. First install Microsoft Windows SDK for Windows 7 and .NET Framework 4. It provides libraries, headers, code samples, compilers, etc. and is used to create apps that can run on Microsoft windows.

And for the rest of the procedure, please follow the steps given in the link below.
https://chentiangemalc.wordpress.com/2011/04/22/case-of-the-outlook-2010-crash-on-startup-even-outlook-safe/

Regards

Clark Kent

Hi all,

just to inform you all what are the status so far. Anyway, I repair (with scanpst.exe) .pst file but outlook keep on crashing even after that. So,  I decided to re-created the Outlook profile again + removed .pst files from outlook + disabled some add-in's (randomly choose but primary suspected sametime to be possible cause for crashing). Since that outlook is stable. Today I returned 2 out of 3 .pst file and continue to observe. So far seems ok.

Will report after finish....

Cheers/Hrvoje

ps. I added the third .pst (that had most errors when fixing) and so far so good.....

ps2. still good, after adding all three .pst. Hm..... it must be then caused by this removed add-ins. Ok, so this would be the end then. If something changes, I'll let you all know. Bye&Thanks

• Edited by hrvoje11 18 hours 34 minutes ago