until yesterday it has been ok.  I have 2010

yesterday went i went to download my emails nothing came through.  i then checked on mail2web and there was 1 sitting there as between checking and trying again i had done something on a web site that sent you an email receipt, and nothing in the bigpond email.  when i clicked on S&R the one came through.  hours later the missing ones appeared, dont know if that was all of them or not.

last night before i went to sleep i checked both email accounts via the web email servers and there were at least 20 emails to come through and 1 was important.

this morning noting has appeared.  i did mean to check via the web accounts to see how many were sitting there.

when i clicked S&R it showed me it was downloading and that it was downloading 36, but they are all missing. 

this is painful.

Suzanne

Per your post, I don't get the information of email account type? mail2web web mail supports POP3 and IMAP, please verify it.

If you store message items in PST, please use the scanpst.exe to scan/fix it until no error reports. http://support.microsoft.com/kb/272227

If you are using IMAP account, please totally create a new profile and re-setup the account to check the result. Thanks.

Tony Chen
TechNet Community Support

I am using 2010.

I can check the emails via the Telstra/Bigpond website which is my service provider for the slow ADSL2 connection.  I have 2 email accounts that download into the 1 file in outlook, which have been working fine until this week.  I can also check on the mail2web, website what is sitting there to download.  I can check either email account through mail2web. all you need is your email address and password.

I am using the standard POP3 email which is what outlook uses.

The missing emails from this morning came through after lunch about 4-5 hours after they first showed up that they were being downloaded.

I will run this scan fix it thing in the morning.

2nd question if you can help.  I installed windows8 last year and outlook 2013 a couple of months ago, windows 8 is not working properly and I want to format the hard drive and reinstall them both, along with all my other software.  My question is am I going to have problems trying to use the same license no/password/code that is for the discs again that I used on the first instal?  I decided to take this hard drive out of this computer and try it in a new one and it told me it had to be registered again, so I put it back into this one.  So many dramas caused by one company and their software.

Thanks for replying.

Suzanne.

Hello,

Any update for this thread?

In order to avoid confusion and keep track of troubleshooting steps, we usually troubleshoot one issue per thread in order to find a resolution efficiently. Concerning your other question, I suggest we create a new post in this forum.

Thanks for your understanding.

Tony Chen
TechNet Community Support