outlook
my outlook is not sending or receiving any emails. and shows it is trying to connect to the server
June 11th, 2015 5:54pm

Hi,

Which type of email account are you using? IMAP, POP3 or Exchange?

Is there any problem with your network connection? Have you tried sending/receiving emails from webmail interface? If it fails to send/receive in webmail interface, please contact your mail provider for further assistance. If the issue doesn't exist in webmail interface, please follow the steps below to troubleshoot the issue:

  •  Configure your firewall software to enable Outlook to access the internet.
  •  Recreate the send/receive settings file (<profilename>.srs) and then test the issue again. To do this, close Outlook, find the <profilename>.srs file from C:\Users\v-stfan\AppData\Roaming\Microsoft\Outlook, rename it to <profilename>.old and restart Outlook.
  • Repair your account. Go to File > Account Settings > Account Settings, highlight your account and click Repair button.
  • Create a new mail profile in Control Panel. See: https://support.microsoft.com/en-us/kb/829918

Hope this helps.

Regards,

Steve Fan
TechNet Community Support

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June 12th, 2015 4:03am

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