Hello

I have an 2007 Exchange server.

the problem is that all our new users that try to setup their mail in Outlook 2007/2010 or 2013 get an error when they try to setup out of office function.

error : (settings for automatic answer can not be displayed because the server is not currently available)

they also have a problem when they look in the "planning assistant" they can not see others calendar.

but the problem is only when we setup a mail account on a "new pc"

all the old computer does not have this problem.

fx I have no problem at all on my computer, but when i try to setup my mail on another computer, i get the same error.

and it makes no difference whether it is on Outlook 2007/2010/2013

i have try to do this :

1. Hold Ctrl key and then right-click the Outlook icon in system tray.

2. Select Test E-mail AutoConfiguration.

3. Fill out your email address and password.

4. Clear all check boxes except "Use AutoDiscover".

5. Press Test button and check the result. Check the Results and see if the "OOF URL" is missing or set to wrong URL.

but it cannot finnish the test because of an error.

Hi Philip,
Thanks for your question.
Please check this article to fix your issue.
http://social.technet.microsoft.com/wiki/contents/articles/26721.oof-autodiscover-and-outlook-certificate-issues.aspx

Hi,

What's the error? Can you share it here? Please confirm if the client user can set up OOF in OWA.

Please check the Logs tab in your Test E-mail AutoConfiguration tool. If it fails with autodiscover connection, please run the following command in your Exchange server to check your Autodiscover service:

Get-ClientAccessServer | FL Identity,AutodiscoverServiceInternalUri

Generally, if the issue doesn't happen in OWA but only in Outlook for all users, the issue may be related to autodiscover service. We can set the autodiscover by running:

Set-ClientAccessServer -Identity CAS2013 -AutodiscoverServiceInternalUri https://autodiscover.domain.com/autodiscover/autodiscover.xml

If the issue persists in OWA, please run the following command to check OOF URL:

Get-WebServicesVirtualDirectory | FL Identity,*AUTH*,*url*

Regards,

I have checked the service is running on our 2 servers

on our cas server  ip.w service enabled, and on our exchange database server the S is enabled

but when i try to run the  test autoconfiguration mail it says (look at the picture)

the language on the picture is danish. sorry for that 

the result of the test i taken from a computer where the OOF is working, but it is saying the same on a computer where i does not work.

it only happens for new users/computers, OOF is working on my computer, but if i take a new computer and install outlook and setup my email on it, it dosent work, so its only on alle our new computers it dosent work.
and the  AutoConfiguration tool fail even if its run on a compouter where it works or not.

i have try to run this command 

Set-ClientAccessServer -Identity CAS2013 -AutodiscoverServiceInternalUrihttps://autodiscover.domain.com/autodiscover/autodiscover.xml

i dont have a 2013 exchange, the exchange server is 2007, but we have 2, one for webmail /autodiscover, and one for database.

it is only on new installation it dosent work, it works fine on my computer and other old computers.

Hi,

Please configure your Exchange account which is working normally in old computer on the Outlook client of the new computer to have a try. If everything works in old computer but not in new computer, the issue may be related to client side.

About the autodiscover commands, please check the settings:

Get-ClientAccessServer | FL Identity,AutodiscoverServiceInternalUri

In new computer, please check the following settings in IE:

Click Settings > Internet Options > Connections > LAN settings, please make sure there is no proxy server set there. Only Automatically detect settings option is checked.

Regards,

I have tried to delete office on my computer, and install office 2007 2010, 2013, and it works on any of them.

i have look in

Click Settings > Internet Options > Connections > LAN settings, please make sure there is no proxy server set there. Only Automatically detect settings option is checked.

and it is the same on any computer. no proxy settings.

Run this command from EMS and make sure IIS enabled certificate is valid

Get-ExchangeCertificate | ft Subject,Services,Status,NotAfter,IsSelfSigned