onedrive for business this library is not supported because it requires checkout

So installed a fresh install of Office 2013 from click to run on O365 this morning. Windows 7 Machine.

Tried to sync a library from SharePoint online using Onedrive for Business and got this error.

"this library is not supported because it requires checkout"

A number of users are already syncing this library with Office 2013 Onedrive for Business with out issue.

Any ideas anybody? 

October 23rd, 2014 9:52pm

Me too. I am setting up to new 8.1 laptops, with E3 plans, and both of them are returning this issue
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October 27th, 2014 6:55am

I have the same issue right now. Please help, someone. I cannot Sync my SharePoint to my computer. Exactly same error message appears instantly. All my coworkers have no issue with syncing SharePoint. 

- James

October 27th, 2014 10:01pm

Same problem here, 8.1 laptops, E3 plans. Once I lifted the check-out requirement I was able to sync, and then turn check-out requirement back on. Obviously not feasible solution in long term.

It would be helpful to understand if this is only temporary or what?

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October 28th, 2014 9:28am

Having the exact same issue.

 All of my clients are using OneDrive for business (desktop App on Windows 8.1) to sync site document stores. This has been working fine for a month (new system) without issue, until...

 Thanks to some licencing fun, I've ended up uninstalling a few of my clients Office products, and re-installing them with a different Office 2013 package. As part of this process I had to use the following guide to install OneDrive manually, as the Office Pro 2013 installer included the older SkyDrive.

 https://support.microsoft.com/kb/2903984?wa=wsignin1.0

 All of the users I have had to perform this "downgrade" on can no longer sync a document store with a check out requirement set. As soon as I disable the requirement on the site's document store, the user can sync the document store without issue. I can straight away re-enable the check out requirement, and the user will continue to receive changes, and sync changes they make (going through the Office check out/check in process) 

 All of the users still on the original office package installation have no problems if the requirement is set or not. 

 

 I have noticed a versioning difference between the two installations...

  One of my original installations with OneDrive working 100%, sits at version "17.0.4023.1211"

  The new installations using the guide above, install OneDrive straight to version "17.3.1171.0714"

Is this a Microsoft "Feature upgrade" to wave off some sync issues (I never had any)???

- Walker


  • Edited by Walker.3sdl Tuesday, October 28, 2014 2:13 PM
October 28th, 2014 2:10pm

Having the exact same issue.

 All of my clients are using OneDrive for business (desktop App on Windows 8.1) to sync site document stores. This has been working fine for a month (new system) without issue, until...

 Thanks to some licencing fun, I've ended up uninstalling a few of my clients Office products, and re-installing them with a different Office 2013 package. As part of this process I had to use the following guide to install OneDrive manually, as the Office Pro 2013 installer included the older SkyDrive.

 https://support.microsoft.com/kb/2903984?wa=wsignin1.0

 All of the users I have had to perform this "downgrade" on can no longer sync a document store with a check out requirement set. As soon as I disable the requirement on the site's document store, the user can sync the document store without issue. I can straight away re-enable the check out requirement, and the user will continue to receive changes, and sync changes they make (going through the Office check out/check in process) 

 All of the users still on the original office package installation have no problems if the requirement is set or not. 

 

 I have noticed a versioning difference between the two installations...

  One of my original installations with OneDrive working 100%, sits at version "17.0.4023.1211"

  The new installations using the guide above, install OneDrive straight to version "17.3.1171.0714"

Is this a Microsoft "Feature upgrade" to wave off some sync issues (I never had any)???

- Walker


  • Edited by Walker.3sdl Tuesday, October 28, 2014 2:13 PM
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October 28th, 2014 2:10pm

The culprit is Windows Update for OneDrive KB3000731.  There were 3 instances of the update in "Installed Updates"  I had to remove all 3 to restore the ability to sync libraries with "require check out" enabled.

October 28th, 2014 6:33pm

Hello all

I cannot offer a solution, but a workaround.

The issue is with those libraries that have been defined as "need checkout" in order to be able to edit a document.

I have tried in my installation, if the require checkout is removed in the library properties then the sync can happen.

It is only needed for the initial sync, the property can be set immediately after.

I do realize that for large installations this is going to be a problem, but it's the only workaround I found

For large teams the removal of the Update as described above is probably a safer bet, but I do not know if doing so will expose the PCs to some other issues.

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October 28th, 2014 8:43pm

I am also having this issue. Sync has previously worked fine for all libraries (even those with check out required) and all of a sudden in the last few weeks - has stopped and now gives me the error referred to above.

How do you remove the upgrade that seems to be causing the issue? Will this affect any other of my Mictosoft programs?

Thanks,

Kate

November 2nd, 2014 11:36pm

Same problem here too. I had to do a repair as OneDrive got 'stuck'. This has always worked in the past and know I can't sync any libraries that 'require checkout is on'... 

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November 12th, 2014 6:28pm

Um, yeah.  I have same issue.  Maybe Onedrive needs an update that works.  Or they need to use Dropbox code.  :)  It should not be this difficult.  The Cloud is supposed to be so "easy".


  • Edited by Softecnb Wednesday, November 12, 2014 7:03 PM
November 12th, 2014 7:02pm

Um, yeah.  I have same issue.  Maybe Onedrive needs an update that works.  Or they need to use Dropbox code.  :)  It should not be this difficult.  The Cloud is supposed to be so "easy".


  • Edited by Softecnb Wednesday, November 12, 2014 7:03 PM
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November 12th, 2014 7:02pm

same here... uhh!!! I love it when MS fixes stuff that aint broke...
November 21st, 2014 7:19am

+1 Same problem
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November 24th, 2014 10:00pm

Hi,

Just to say I'm pretty concerned about this issue, and would expect MS to address it ASAP.

Regards

December 23rd, 2014 10:34am

The workaround of turning off "require checkout", performing the "sync" and then turning on "require checkout" works. Do note that OneDrive for Business doesn't have a checkout/checkin feature. Therefore, this must be done within each document after it is opened. MPP files are not supported as there is no checkout/checkin feature within the document.

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April 2nd, 2015 1:03pm

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