one of my outlook alias addresses suddenly stopped receiving emails july 20
I am paid up to date and used this address alias since changing over from hotmail. Suddenly one of the alias addressed ceased to receive emails although the other addresses work fine. I can send from that address, but not receive. If I go to my outlook settings, it shows the address, but the word "verify" is to the right. If I click on verify, it tries to send a verification email, but obviously I cannot receive emails at that address.
August 13th, 2015 8:17pm

"Paid up to date" means Office 365?

I recommend that you post this in the Office 365 Exchange Online Forum:  http://community.office365.com/en-us/forums/158.aspx

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August 13th, 2015 8:36pm

Hi,

What is your detailed exchange environment?

I understand one of your outlook alias addresses can't receive emails.

I suggest we can remove the alias and re-add it to your account.

Please refer to the below link to execute it:

http://windows.microsoft.com/en-us/windows/outlook/add-alias-account

Regards,

David  

August 13th, 2015 10:53pm

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