This all started a few weeks ago and had previously been working.

scenario ...

1. Open any office document from any internal SharePoint 2010 site
2. Go to Info->Manage Versions, we receive a trying to retrieve server versions message and the refresh server version list is greyed out.

Thus in the office app you cannot checkout a document. If you check out the document in SharePoint first, and then open it you cannot checkin an updated version from inside the office app, for the same reason. This only occurs on clients running office 2013, office 2010 clients continue to work. There are multiple separate SharePoint farms involved, so I don't think it is a server side issue. I can save the document changes and then go back to SharePoint and explicitly checkin the changes. It affects multiple users on multiple client machines.

 

Hello,

Thank you for your question.

I am trying to involve someone familiar with this topic to further look at this issue.

Thanks

George Zhao
Forum Support
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This is consistently a problem for us as well. Is there any solution?

After a few weeks this all "magically" started working again. Then some time later we had a second cycle of it not working for a couple of weeks, before it fixed itself. I have suspicions, but without any evidence, that some patch or patches were deployed by our IT group that caused the issue and fixed. However, no one has ever figured out what was the cause/solution. So my suspicion is just that; a suspicion.

did you ever discover a solution?

Never found a root cause.