Hi,

I installed office 2013 (English) and am trying to install the Hebrew language pack.

The first time i did it, the installer started and then crashed. Now when i try to install the language pack it says" this program requires windows 7 or newer version" while i obviously have win 7 because i installed office 2013.

I run win7 & use x32 office version. What can i do?

Thanks,

Danny

• Edited by Danny SH Saturday, April 26, 2014 9:38 PM

Hi,

Since your Office is 32 bits, please first check which version of language pack you are trying to install, 32 or 64 bits.

Please install all patches to make your Windows up to date, then try the installation again. You might also try to download a new language pack file and try again.

If the issue presists, I would suggest to repair Office and check behavior, the first installation of this language pack might corrupt some files. Here is the steps on how to repair Office: http://office.microsoft.com/en-us/outlook-help/repair-office-programs-HA010357402.aspx

Hope this helps, and feel free to post back with any findings.

Thanks,

Ethan Hua CHN
TechNet Community Support

• Marked as answer by Ethan HuaMicrosoft contingent staff, Moderator Monday, May 05, 2014 2:09 AM

Re-downloading the install file solved the problem for me.

Somehow, the original installation was interrupted, and had the same error "this program requires windows 7...".

After trying by repairing windows, I came upon your reply, and downloaded the installation file again and this time it worked.

Muchas gracias!

BTW, Who would have thought that the installation file itself was corrupted...?