non delivery message after recreating mailbox
i had to recreate a mailbox for some reason ,after recreating mail box still some users are not able to send this id, seems like the old id are cached ,any help
May 23rd, 2011 11:48pm
So only "some" users cannot email the recreated mailbox? Did the SMTP address change at all for the recreated user? What happens the the users explicity select the recreated mailbox from the GAL? Might be a cached entry in the Outlook nk2
file. Tim Harrington | MVP: Exchange | MCITP: EMA 2007/2010, MCITP: Lync 2010, MCITP: Server 2008, MCTS: OCS | Blog: http://HowDoUC.blogspot.com | Twitter: @twharrington
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May 24th, 2011 12:51am
When you recreate the mailbox you loose all legacy x500 addresses, this is why it's failing. You need to add these back or have users delete their nickname cache.
/O=COMPANY/OU=DALLAS/CN=RECIPIENTS/CN=TESTUSER.
James Chong MCITP | EA | EMA; MCSE | M+, S+ Security+, Project+, ITIL msexchangetips.blogspot.com
May 24th, 2011 10:27am
Hi,
After deleting mailbox, please try to run clean up agent to purge mailbox from exchange box.
After purging mailbox wait for some time and create new mailbox with same email address as well as alias SMTP without any issue
http://windowsitpro.com/articles/articleid/513/The_Mailbox_Cleanup_Agent_for_Exchange.html
Hope it helps.
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May 25th, 2011 2:27am
Hi, Since the mailbox is already recreated, please follow the below steps.
--
To remove single entry:
While composing the mail, use the arrow key to select the incorrect address and press the Delete key. That will delete the old nick name in the cache.
--
To remove all entries from the cash:
Delete the .nk2 files in which Outlook keeps those entries.
They are usually located unde the following location:
WIndows XP/2000
C:\Documents and Settings\username\Application Data\Microsoft\Outlook
Windows Vista /Outlook 2007
C:\users\username\appdata\roaming\microsoft\outlook
Please note that '.nk2' files are hidden system files and therefore it can happen that you can't find them using search. To be able to find/see them, in Windows Explorer, under Tools | Folder Options | select the View tab and select "Show hidden files and folders".
Also uncheck "Hide extensions for known file types" and "Hide protected operating system files".
Now all users should be able to send the newly created mailbox in the GAL.
-Sree
May 25th, 2011 6:25am