microsoft office and product key problem!!

I bought my HP stream with windows 8.1 and I am supposed to get a years free Microsoft office so in the packaging there is a 25 digit product key which has not yet been activated.

Everytime I try to go in to the office app on my laptop to activate my product key it tells me 'sorry, this isn't a Microsoft office 2013 product key you may be entering another product key from another version' however this is the product key that came with the laptop.

I have tried everything to fix this problem and have run out of solutions, someone please help me.

thankyou! 

August 3rd, 2015 11:13am

You are going to need to call Microsoft licensing or HP this site is not actually Microsoft and can not help with licensing other than general questions.
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August 3rd, 2015 11:19am

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