mail db had no sync anchor for account:78D15F06-D105-4D89-881C-52CE68E274ED, folderID 114. Will erase local messages, perform full sync. (Network Steve Forum)

mail db had no sync anchor for account:78D15F06-D105-4D89-881C-52 CE68E274ED, folderID 114. Will erase local messages, perform full sync.

Does anybody experience similar issues? And if yes do you know if any solution exists?

I can see often the following logs on the iOS devices:

Feb 13 08:50:03 Tobiass-iPhone MobileMail[4239] <Notice>: 0x17487c6c0|EAS|Warn |mail db had no sync anchor for account:78D15F06-D105-4D89-881C-52CE68E274ED, folderID 114. Will erase local messages, perform full sync.
Feb 13 08:50:03 Tobiass-iPhone MobileMail[4239] <Notice>: 0x17487c6c0|EAS|Warn |server returned null sync key for sync of account:78D15F06-D105-4D89-881C-52CE68E274ED, folderID 114. Will erase local messages, perform full sync.
Feb 13 08:50:03 Tobiass-iPhone MobileMail[4239] <Notice>: 0x17487c6c0|DA|Error|failed to download body for message "114:1354"
Feb 13 08:50:04 Tobiass-iPhone MobileMail[4239] <Notice>: 0x17487c6c0|EAS|Warn |mail db had no sync anchor for account:78D15F06-D105-4D89-881C-52CE68E274ED, folderID 114. Will erase local messages, perform full sync.
Feb 13 08:50:04 Tobiass-iPhone MobileMail[4239] <Notice>: 0x17487c6c0|EAS|Warn |server returned null sync key for sync of account:78D15F06-D105-4D89-881C-52CE68E274ED, folderID 114. Will erase local messages, perform full sync.
Feb 13 08:50:04 Tobiass-iPhone MobileMail[4239] <Notice>: 0x17487c6c0|DA|Error|failed to download body for message "114:1357"
Feb 13 08:50:04 Tobiass-iPhone MobileMail[4239] <Notice>: 0x17487c6c0|EAS|Warn |mail db had no sync anchor for account:78D15F06-D105-4D89-881C-52CE68E274ED, folderID 114. Will erase local messages, perform full sync.
Feb 13 08:50:04 Tobiass-iPhone MobileMail[4239] <Notice>: 0x17487c6c0|EAS|Warn |server returned null sync key for sync of account:78D15F06-D105-4D89-881C-52CE68E274ED, folderID 114. Will erase local messages, perform full sync.
Feb 13 08:50:04 Tobiass-iPhone MobileMail[4239] <Notice>: 0x17487c6c0|DA|Error|failed to download body for message "114:1357

The result of this error is all the time full re-sync of the iOS device which odd behavior especially if you have large mail file. To me it seems it is connected to the MS Exchange, but the truth is that there is MDM solution in front of Exchange.

I will be happy for any advice.

February 27th, 2015 11:28am

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