I have two situations, I need to know how to recover erased mails from a user in an Exchange 2003. The problem is that I do not know if that particular user had configured his account as POP3 or he erased all the mails from his mail client.Eduardo Seijas

If you connect Outlook using MAPI, you can look in Recover Deleted Items. Select the folder from which the messages were deleted (usually Deleted Items, but it could be another folder if he used Shift-Delete) and click Tools > Recover Deleted Items (location will vary according to your version of Outlook). If they're there, you'll see them.Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."

what setting were there on clinet side, to keep messages at client and server both if user is using POP3. First gud option is given via Ed Crowley if user is on MAPI client. what about backup, if you have a recent backup - the other way would be utilizing recovery storage group feature on exchange 2003. from recovery storage group you can merge back a particular mailbox to original one.Best Rgds, Ashish | Unified Comunication | MCTS | MCITP | Please remember to select option "Propose As Answer" if solution work for you | My posts hold no assurances, no promises, and they measured no rights.

Ed makes from excellent points regarding the deleted items folder and recovery If the end user hard deleted items you should read this http://support.microsoft.com/kb/246153 to gain a better understanding of the issue. The biggest hassle with this fix is knowing what folder to look in, i.e. you must know where the hard deletions were executed from in order to do a recovery with this fix. As far as POP3 configuration, can you check the client to see how its currently configured? Other method would be to recover your latest backup to RSG and restore the mailbox or use a 3rd party product like Lucid8's DigiScope to open an offline backup copy of the database so that you can do a recovery. NOTE: DS can also connect to the production store and expose deleted as well as hard deleted items for any user without having to know where the deletions were done from. Troy Werelius www.Lucid8.com