I have a new client with the weirdest problem. This client has Windows 2008SBS with Exchange 2007 and BES configured for their BlackBerries. They use Outlook on the internal network and OWA from home or when on the road. A standard setup I guess. Here comes the weird part. All new emails coming in are not accessible via BB and OWA if Outlook is not open on the local PC. Thus if Outlook or the Workstation is down, the users only see the old emails on their BB and OWA. I am no Exchange expert. In fact this is a new and only client that I have that uses Exchange. The old tech told the client that this was how Exchange 2007 worked. Is that assumption right? If not can an expert her guide me to resolve this issue. I am not sure where to start. I will respond after the long weekend so Tuesday. This should give lots of time for your experts to post possible solutions. Regards.

It sounds to me as if your customer has its users connect to a POP mail service and download their mail to the Exchange server, and mail doesn't come directly into Exchange. Lots of SBS shops don't know how to make mail come into their server, which is why it has a POP connector.Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."

It sounds to me as if your customer has its users connect to a POP mail service and download their mail to the Exchange server, and mail doesn't come directly into Exchange. Lots of SBS shops don't know how to make mail come into their server, which is why it has a POP connector.Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."

I will check into this tomorrow. I'll start with the clients. Is there online documentation on how to configure Exchange 2007 to receive email and then redistribute them to the appropriate clients? TY

I will check into this tomorrow. I'll start with the clients. Is there online documentation on how to configure Exchange 2007 to receive email and then redistribute them to the appropriate clients? TY

Exchange does not distribute to clients. Clients collect or present mail when connecting to the server. There is plenty of how-to in TechNet and other sources that you are welcome to search for.Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."

Exchange does not distribute to clients. Clients collect or present mail when connecting to the server. There is plenty of how-to in TechNet and other sources that you are welcome to search for.Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."

This is what I found. There are 2 accounts configured in outlook. One pop and one Exchange. The POP account downloads the emails from the ISP or mail supplier and then drops the emails in the local Outlook Exchange account. Then those new emails are visible on their BB and OWA. That explains why new emails dont appear in BB and OWA when Outlook is closed on the workstation since the POP account cannot download the new mail and drop it in the Exchange account. That is a twisted way of making this work. The excuse I got was that some users need to access POP accounts because they dont want to give external access from OWA for security reasons. Thus Exchange is for BB only from the Internet. They said that it was possible to access some accounts via POP and others via Exchange in the later version of Exchange but not possible with Exchange 2007. Is that right?

This is what I found. There are 2 accounts configured in outlook. One pop and one Exchange. The POP account downloads the emails from the ISP or mail supplier and then drops the emails in the local Outlook Exchange account. Then those new emails are visible on their BB and OWA. That explains why new emails dont appear in BB and OWA when Outlook is closed on the workstation since the POP account cannot download the new mail and drop it in the Exchange account. That is a twisted way of making this work. The excuse I got was that some users need to access POP accounts because they dont want to give external access from OWA for security reasons. Thus Exchange is for BB only from the Internet. They said that it was possible to access some accounts via POP and others via Exchange in the later version of Exchange but not possible with Exchange 2007. Is that right?

I won't tell you that it isn't possible, but I will tell you that it's a terrible design, a great big kludge.Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."

I won't tell you that it isn't possible, but I will tell you that it's a terrible design, a great big kludge.Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."

I was told today that its not how the environment works. Pop accounts are only configured on one PC for a specific user. All other users have only Exchange configured. So the issue still stands. Why cant they see new mail via OWA and BB when Outllok is closed? They are using a POP3connector third party on the server. Could it be that POP3Con only retrieves mail when Outlook on the workstation is open?

I was told today that its not how the environment works. Pop accounts are only configured on one PC for a specific user. All other users have only Exchange configured. So the issue still stands. Why cant they see new mail via OWA and BB when Outllok is closed? They are using a POP3connector third party on the server. Could it be that POP3Con only retrieves mail when Outlook on the workstation is open?

Don't believe what they tell you. Investigate for yourself.Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."

Don't believe what they tell you. Investigate for yourself.Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."