2012R2

I just created an in place discovery based on a keyword, I then exported it to a .pst.

I noticed today that some of the emails cannot be opened, "This item cannot be displayed in the reading Pane, Open item to read its content"

So I ran the same query but got the same results so I thought maybe those emails were encrypted so I delegated myself rights to the mailbox and now I can open those emails just fine, no encryption.

Any idea why the .pst file has random emails that will not open yet can be opened directly from the mailbox?

I can preview the email just fine using the eDiscovery tool but once it gets to the .pst and can't view everything.

• Edited by jamicon Tuesday, June 16, 2015 2:52 PM

Yes, it does sound like the .pst however I've made 3 now and they all allow some and not others (each trial was the same results)

I even used the PST repair utility on the .pst which found no problems.

Yes, I can open the .pst, how else would I know? Just can't open some of the emails.

Server(s) (Because I tried it from different servers) patch level is 15.0 (Build 913.22) on all 3

• Edited by jamicon Tuesday, June 16, 2015 4:30 PM

Not sure I'm following you.

I used 2013 on-premise Exchange Admin Center

Compliance Management > in-place eDiscovery & hold

New query based on keyword > Can Preview all content

When I export to .pst I can not view all content.

I have tried this with MS Outlook 2010 and 2013

PST is only 192,465 KB

We block exporting >PST files from MS Outlook so I'd have to modify a few things to even try that but ideally, I'd just like the eDiscovery export tool to work :-)

• Edited by jamicon Tuesday, June 16, 2015 4:51 PM

ok, I have the mailbox PST

I open the PST in MS Outlook v 15

I can view everything.

I export to a PST using filtering.

Now I cannot view all content, only some.

So, this is happening in Exchange and in MS Outlook

• Edited by jamicon Tuesday, June 16, 2015 6:32 PM

I exported it from Exchange

when filtered (with Exchange or MS Outlook) - I can see all the emails just not all the content, can't open everything, see error above.

not filtered - I can see all content

• Edited by jamicon Tuesday, June 16, 2015 6:48 PM

Hi,

Do you deploy In-Place eDiscovery with filter? Then export eDiscovery search results to a PST file as link below:
https://technet.microsoft.com/en-us/library/dn440164(v=exchg.150).aspx

Please upgrade Outlook client to latest version, then try to clear the forms cache as below for testing:
1. Outlook 2007 and previous
Tools-> Options-> tab Other-> button Advanced Options-> button Custom Forms-> button Manage Forms-> button Clear Cache
2. Outlook 2010 and Outlook 2013
File-> section Options-> section Advanced-> group Developers-> button Custom Forms-> button Manage Forms-> button Clear Cache

Thanks

Solved

CU8

Awesome to hear and yeah as I stated above its always good to check here to ensure your up to date, even if the odd issues are not referenced since sometimes they have cascading results http://social.technet.microsoft.com/wiki/contents/articles/15776.exchange-server-2013-and-cumulative-updates-cus-build-numbers-en-us.aspx