cannot move one folder from Inbox to PST

we are troubleshooting a problem where we get the following error when trying to move a folder from the Inbox to a PST:

The operation failed.

we have been searching for a resolution but none of them have worked.

please help in troubleshooting this.

thanks in advance for your time.

June 5th, 2015 10:56am

Hi,

I need to know something to narrow down the issue:

1. For the Inbox, what is the account type of the account? Exchange, IMAP or POP?

2. If you move a message to the .pst file, does the issue also occur?

3. Please also let me know the Outlook version that you are using, so that I can also try to reproduce the issue.

The issue may be caused by the corruption in the .pst file, you can try to scan and repair the possible issues in the .pst file, Microsoft provides a tool called Scanpst.exe to do this:

https://support.microsoft.com/en-us/kb/272227

Regards,

Melon Chen

Forum Support

Free Windows Admin Tool Kit Click here and download it now
June 7th, 2015 10:07pm

Hi,

Any updte on this issue? Have you resolved it?

Regards,

Melon Chen

Forum Support

June 10th, 2015 9:27pm

Hi,

I'm marking the reply as answer as there has been no update for a couple of days.

If you come back to find it doesn't work for you, please reply to us and unmark the answer.

Regards,

Melon Chen

Forum Support

Free Windows Admin Tool Kit Click here and download it now
June 17th, 2015 10:38pm

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