after migration of office 365 HP Color LaserJet MFP M476dw not showing or displaying printer properties

dell latitude e7440   OS windows 7 pro

when I want to change printer properties from word, excel .... the program is hanging and not responding

I did uninstall and reinstall the driver but not fixed the issue

Hi,

Did you get the error message "Windows Host Process (Rundll32) Not Responding" when changed printer properties from Office suits? If yes, this is a known issue between Office 2013/365 and HP printer. This happens with all PCL 5,  PCL 6 drivers and Windows Postscript drivers. Please try the follow 2 methods:

1) Run the HP Scrubber tool. Then either use the original DVD the printer came with or download the latest DVD.

2) In the printer driver go to Device settings -> Installable options -> Printer Status notification and select disable.

Similar issue:

https://social.technet.microsoft.com/Forums/office/en-US/6fad3461-49cb-4f53-913b-7b8dbfaa8c75/office-2013-crashing-after-printing-to-hp-laser-printers

Hope it's helpful.

Regards,