Hi Every One, One of my users could not changed his password in OWA. It gives the above mentioned error though we have provided the complexity password. I also modified the domain security policy i.e minimum password age to 0 days. Any help would be appreciated whole heartly. Regards, Ram. Ramakrishna

Hi Ramakrishna What is your Minimum password length configured? If Complexity option enabled then you need have Strong password specified. Like A@12345. Thanks Sriram

Hi Sri Ram, The Minimum password length is 7 character and I am taking care to provide password which meets the complexisty. Thanks, Ram. Ramakrishna

Have tried with other user to change the password? Make sure you are entering new password which is not password history ( Check Enforce password history for how many password needs to be remember)Thanks Sriram

Hi, Sorry for the late reply. Yes, I do tried with the other users and they were able to change password normally. Note: This user name is renamed and the deleted mailbox is reconnected to this user. When I try to reset the password in owa, under Domain\username section it is showing old user name instead of the renamed name. Does renaming or reconnecting makes any changes to the account? Thanks, Ram.Ramakrishna

Which version of Exchange Server?Where Technology Meets Talent

It's related to the username being changed, I can reproduce the issue. I'd be inclined to think it's the IIS token caching that's displaying the old username, wait for it to flush or run IISReset if you can on your CAS servers. The token should flush in 15 mins but I"ve from users it taken much longer to flush. XWEB: Mailbox Access via OWA Depends on IIS Token Cache http://support.microsoft.com/kb/173658James Chong MCITP | EA | EMA; MCSE | M+, S+ Security+, Project+, ITIL msexchangetips.blogspot.com

We are using Exchange 2010. How does this name relates to the password? Please excuse me if it is silly question, I am new to this technology. Thanks.Ramakrishna

I have seen this many times on Exchange 2007, thats why I asked you which version.Where Technology Meets Talent

Ramakrishna Reset IIS once and then try resetting password if no luck then instead of problemtic user give another user id and change the password and check. Thanks Sriram

Hi Sriram, I restart IIS but the same problem I am having. Ofcourse I can create a new account and connect mailbox to that. But I wish to know the reason behind this problem. I welcome further suggestions. Ram.Ramakrishna