My users are running Outlook 2013, the exchange server has Exchange 2007. They are unable to use Out of Office in Outlook. If they use OWA it works fine but if they use Outlook they get a message "your automatic reply settings cannot be displayed because the server is currently unavailable. try again later."

Please Help!

Check the web services virtual directory internal and external url and see whether they're configured correctly.

Im kind of new to this. Are you able to help me with this if i can get you the right information?

Run Get-WebServicesVirtualDirectory | fl Identity,Server,InternalUrl,ExternalUrl in Exchange Management Shell.

The hostname in InternalUrl and ExternalUrl columns must be valide DNS names and resolved to proper IP address.

this is what i got Li :

Identity    : Server\EWS (Default Web Site)
Server      : Servername
InternalUrl : https://mail.domain.com/EWS/Exchange.asmx
ExternalUrl :

When i copy and paste the internal URL to IE i get prompted for credentials. After i login it shows a page with code

What should i do from here Li?

Thanks in advance for all the help!

Hi,

Generally, if the issue doesn't happen in OWA but only in Outlook for all users, the issue may be related to autodiscover service. We can set the autodiscover by running:
Set-ClientAccessServer -Identity CAS2013 -AutodiscoverServiceInternalUri https://autodiscover.domain.com/autodiscover/autodiscover.xml

On client side, please run Test E-mail AutoConfiguration Tool, and collect the Logs tab and Results tab information:
Open Outlook - press CTRL key - right click on the Outlook icon from right bottom corner taskbar - Test Email AutoConfiguration. Put your email address - uncheck use guessmart and secure guessmart .

Regards,

David 

this is what i got Li :

Identity    : Server\EWS (Default Web Site)
Server      : Servername
InternalUrl : https://mail.domain.com/EWS/Exchange.asmx
ExternalUrl :

When i copy and paste the internal URL to IE i get prompted for credentials. After i login it shows a page with code

Did you do this from the same client PC where you have the problem?

Yes i did it from the pc having the issue.

Would you like the output of the test David?

Try restart the web services app pool or the CAS server.

I tried that but still same issue

Hi

Have you tried to do the above test?

Please post the results for further analysts.

Regards,

David 

Have you verified that Autodiscover is working from the affected machine? You can use the Test E-mail AutoConfiguration utility for this:

• Hold down CTRL while right-clicking the Outlook icon in the system tray
• Choose Test E-Mail AutoConfiguration...
• Enter the email address for an affected user

If the test fails, please post details from the lo