You have exceeded the size limit on your mailbox
I'm having this really odd issue with one user, and for the life of me i cannot figure it out. The "Mailbox cleanup" window with the error "You have exceeded the size limit on your mailbox" keeps poping up. The user is running Outlook 2007 (on XP) connected
to Exchange 2010. I have even moved the user to a new database and removed all limits. The user isnt running in cache mode, so there are no PST/OST in the equation. The Shell shows me...
[PS] C:\>Get-Mailbox -Identity user | fl "*quota"
ProhibitSendQuota : unlimited
ProhibitSendReceiveQuota : unlimited
RecoverableItemsQuota : unlimited
RecoverableItemsWarningQuota : unlimited
IssueWarningQuota : unlimited
RulesQuota : 64 KB (65,536 bytes)
ArchiveQuota : unlimited
ArchiveWarningQuota : unlimited
[PS] C:\>Get-MailboxDatabase -id User | fl "*quota"
ProhibitSendReceiveQuota : unlimited
ProhibitSendQuota : unlimited
RecoverableItemsQuota : 30 GB (32,212,254,720 bytes)
RecoverableItemsWarningQuota : 20 GB (21,474,836,480 bytes)
IssueWarningQuota : unlimited
What in the universe?
July 9th, 2010 11:36am
huh? i mean HUH? Have you read the question?
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July 9th, 2010 3:33pm
CAn he receive messages or send them (is the problem the same from OWA)? could you send the get-mailboxstatistics user| fl output?
July 9th, 2010 4:19pm
You can also reproduce the issue for problematic user on a new machine, right? So the issue can be narrow down to the mailbox itself
Please refer the method in the
KB 913112 for troubleshooting. Although the steps are applied to exchange 2003 and outlook 2003, but the idea
could be used for this situationJames Luo
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July 11th, 2010 10:45pm
Hi JoyNYC,
You can try ScanPST.exe to fix that PST or create new PST not Outlook Data File 97-2002, or your user is run out of space..
July 11th, 2010 11:32pm
Hi there,
Yes the user can send/receive messages, im not sure about OWA as its not really used, though i did test it and it works fine.
[PS] C:\>mailboxstatistics User | fl
RunspaceId : 9d3f1d82-b3f5-4f7d-b1e0-c7f0b5d18c82
AssociatedItemCount : 359
DeletedItemCount : 1693
DisconnectDate :
DisplayName : First Last
ItemCount : 315290
LastLoggedOnUserAccount : Domain\User
LastLogoffTime : 7/12/2010 11:36:04 AM
LastLogonTime : 7/12/2010 11:24:19 AM
LegacyDN : /O=Company name/OU=FIRST ADMINISTRATIVE GROUP/CN=RECIPIENTS/CN=User
MailboxGuid : 19002118-23de-4de4-abcb-c2303cd139fe
ObjectClass : Mailbox
StorageLimitStatus : NoChecking
TotalDeletedItemSize : 28.94 MB (30,343,191 bytes)
TotalItemSize : 39.06 GB (41,940,288,053 bytes)
Database : User
ServerName : EXCH01
DatabaseName : User
MoveHistory :
IsQuarantined : False
IsArchiveMailbox : False
Identity : 19002118-23de-4de4-abcb-c2303cd139fe
MapiIdentity : 19002118-23de-4de4-abcb-c2303cd139fe
OriginatingServer : exch01.domain.local
IsValid : True
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July 12th, 2010 11:51am
So based on this is KB article its either…
1-You are using Outlook 2003 in Cached Exchange Mode.
2-The mailbox is synchronized with the Offline Folder (.ost) file
3-Your mailbox contains corrupted items.
The first 2 are in my situation not true. The last is certainly a possibility but a)I recently moved this mailbox from Exch2k3 to Exch2k10, would the move bring over
corrupted items? b)is there a version of Exmerge that works with Exch2k10?
July 12th, 2010 11:58am
As i clearly state in my question, there are no PST/OST in the equation.
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July 12th, 2010 11:59am
Hi have u check this thread. The issue was resolved with
set-mailbox mailbox -UseDatabaseQuotaDefaults $false
http://social.technet.microsoft.com/Forums/en-US/exchangesvradmin/thread/0f708b2b-00d5-4221-bae8-4e7d6411e526
July 12th, 2010 12:50pm
“Your mailbox contains corrupted items” is the reason I provided this KB. Although move-mailbox will check the corrupted items during
the process, I still think there’s a chance the issue is related to the items in the problematic mailbox, as you can reproduce the same symptom in another machine, right?
Import-Mailbox/Export-Mailbox has been used to replace ExMerge tool
Resources:
Understanding Importing and Exporting Mailbox Data
Where are my Mailbox Import Export / Support Diagnostics cmdlets?
Exporting
and Importing Mailboxes with Exchange Server 2010James Luo
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July 12th, 2010 9:42pm
Thanks for the info, i'll give it a shot.
Btw, is it in any ways possible that its related to the fact that the user has the mailbox open on 2 machines using 2 different versions of outlook (2003 and 2007)?
Ironically the issue does not occur on the machine running 2003.
July 15th, 2010 12:06pm
“Microsoft does not limit support in any way for the scenario where the same mailbox is being used with different client versions”
--------Refer to <Considerations
when you use the Delegate Access feature in Microsoft Outlook>James Luo
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July 15th, 2010 9:33pm
This thread is old but still relevant, so i'm posting a simple solution that worked for me.
Assuming that you are running outlook in cached mode, then essentially you want to simply remove or rename the local outlook cache:
First, make sure you are not logged on anywhere else. Close outlook and delete or rename the following file: C:\Users\<username>\AppData\Local\Microsoft\Outlook\<cached_ost_file>.ost
Re-open outlook and it will rebuild the cache and hopefully the "false positive" message about your quota being exceeded will be fixed.
Thanks!
-sul.
April 17th, 2012 11:10am