Exchange Server 2010 SP1 servers with Outlook 2010 clients in cached mode. After configuring a new address list (Address List 123) on the Exchange Server and adding this new list to be included in the Default Offline Address Book we have hade some weird problems. A number of users have this new Address List as default in their address book, and when doing a manual download of the Address Book (Send/Receive Groups - Download Address Book) the new Address List 123 is selected in the drop-down menu instead of the Global Address List. Any ideas on why this has happened?

Hi Johan Furu, Please post the following commands to see what you configured: Get-AddressList Get-GlobalAddressList Get-OfflineAddressbook Get-MailboxDatabase| fl Name, OfflineAddressBook __________________ Viele Grüße Christian

Thanks for your reply. Below are the results. It it Company D that is the new "problem" list that I mentioned as Address List 123. [PS] C:\PowerShell>Get-AddressList Name DisplayName RecipientFilter ---- ----------- --------------- All Rooms All Rooms ((Alias -ne $null) -and (((RecipientDisplayType -eq 'ConferenceR... Company D Company D ((Company -eq 'Company D') -and (Alias -ne $null)) All Contacts All Contacts ((Alias -ne $null) -and (((ObjectCategory -like 'person') -and (... Company C Users Company C Users ((Company -eq 'Company C') -and (Alias -ne $null)) All Groups All Groups ((Alias -ne $null) -and (ObjectCategory -like 'Group')) Company B Users Company B Users ((Company -eq 'Company B') -and (Alias -ne $null)) All Users All Users ((Alias -ne $null) -and (((((ObjectCategory -like 'person') -and... Public Folders Public Folders ((Alias -ne $null) -and (ObjectCategory -like 'publicFolder')) All Equipment All Equipment ((RecipientType -eq 'UserMailbox') -and (RecipientTypeDetails -e... [PS] C:\PowerShell>Get-GlobalAddressList Name RecipientFilter ---- --------------- Default Global Address List ((Alias -ne $null) -and (((((((((ObjectClass -eq 'user')... [PS] C:\PowerShell>Get-OfflineAddressBook Name Versions AddressLists ---- -------- ------------ Default Offline Address Book {Version4} {\Company D, \All Users, \Al... [PS] C:\PowerShell>Get-MailboxDatabase|fl Name, OfflineAddressBook Name : DB01 OfflineAddressBook : \Default Offline Address Book Name : DB10 OfflineAddressBook : \Default Offline Address Book

Hi Johan Furu, Thanks for your reply. Below are the results. It it Company D that is the new "problem" list that I mentioned as Address List 123. ...but you wanted to create a new OAB or not? __________________ Viele Grüße Christian

I just created a new Addres List to be included in the default OAB. The new Address List filters out users that belongs to a certain Company D.

Hi, From the above, we can see that DB01 and DB10 are related to the default offline address book. In order to show the command better, my suggestion is as following: 1. Run the commands: Get-AddressList | fl and Get-OfflineAddressBook | fl . Check the containers they are in by ‘DistinguishedName’ of the command. 2. Check the server and databases that the users those have this issue are in. To check it, you can use Get-MailboxDatabase –Server <serverid> | fl tosee the ‘Identity’ property; and use Get-MailboxDatabase –id <database name> | ft name, offlineaddressbook 3. Run EXBPA to check whether there are some errors related to address book or default offline address book. If there are some, please paste them. 4. Check the SP and rollup of Exchange 2010. And install the latest version to check, which you can get from the link http://social.technet.microsoft.com/wiki/contents/articles/exchange-server-and-update-rollups-builds-numbers.aspx Hope this helps. Thanks Sophia Xu

Here's the output. 1. DistinguishedName : CN=All Equipment,CN=All Address Lists,CN=Address Lists Container,CN=cbs,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=domain,DC=local DistinguishedName : CN=Company B Users,CN=All Address Lists,CN=Address Lists Container,CN=cbs,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=domain,DC=local DistinguishedName : CN=Company C Users,CN=All Address Lists,CN=Address Lists Container,CN=cbs,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=domain,DC=local DistinguishedName : CN=Company D Users,CN=All Address Lists,CN=Address Lists Container,CN=cbs,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=domain,DC=local DistinguishedName : CN=All Rooms,CN=All Address Lists,CN=Address Lists Container,CN=cbs,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=domain,DC=local DistinguishedName : CN=All Contacts,CN=All Address Lists,CN=Address Lists Container,CN=cbs,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=domain,DC=local DistinguishedName : CN=All Groups,CN=All Address Lists,CN=Address Lists Container,CN=cbs,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=domain,DC=local DistinguishedName : CN=All Users,CN=All Address Lists,CN=Address Lists Container,CN=cbs,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=domain,DC=local DistinguishedName : CN=Public Folders,CN=All Address Lists,CN=Address Lists Container,CN=cbs,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=domain,DC=local [PS] C:\PowerShell>Get-OfflineAddressBook | fl distinguishedname DistinguishedName : CN=Default Offline Address Book,CN=Offline Address Lists,CN=Address Lists Container,CN=cbs,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=domain,DC=local 2. [PS] C:\PowerShell>Get-MailboxDatabase -id db10 | fl name, offlineaddressbook Name : DB10 OfflineAddressBook : \Default Offline Address Book [PS] C:\PowerShell>Get-MailboxDatabase -id db01 | fl name, offlineaddressbook Name : DB01 OfflineAddressBook : \Default Offline Address Book 3. The only thing related to address books in the ExBPA is the following: The RpcTcpPort value configured for the Exchange Address Book Service on server XXXX is not within the recommended range. It is currently set to 55001. The recommend range for this port is between 59531 and 60554.

Hi, From your output, it is normal and there is no error in the display. So, I suggest that you can recreate address list and create new profile to check. ThanksSophia Xu

Hi, From your output, it is normal and there is no error in the display. So, I suggest that you can recreate address list and create new profile to check. ThanksSophia Xu

The solution seems to be to only include the Global Address List in OAB and leave out the other address lists.

I've done this in a test lab.. so maybe it will work for you, but what I noticed is that when adding an additional Address List to the OAB and running: Get-OfflineAddressBook | fl This shows the order of the address lists as "\New Address List,\Global Address List" I noticed that if I then go into the EMC and uncheck the "Include the Global Address List" Hit Apply, Hit OK. Update the OAB. Running the same command above.. will just show the "\New Address List" - which is what I would expect. However, if you then add back in the Global Address List by re-checking the "Include the default Global Address List" (Apply,OK,Update OAB) Running the command above will re-order the OfflineAddressBook to be: "\Global Address List,\New Address List" I'm wondering if that would fix your issues.