I have 2 new installations of Word at government facilities that suffer from Word 2013 becoming corrupt. This only occurs when the systems are connected to the domain, if they are left disconnected from the network, all is good. Looking at the Windows event log, I have this entry which I think is the root cause:

The Software Protection service failed to start. 0x80070005

Is this a permissions issue?

Hi datacard,

Based on your error message >>The Software Protection service failed to start.0x80070005<< and your description, this issue may occur if one or more of the following conditions are true:

• The Task Scheduler service is disabled.
• The Software Protection Platform service is not running under the NETWORK SERVICE account.
• Read permissions for the NETWORK SERVICE account are missing on the following folder:
  C:\Windows\System32\Tasks\Microsoft\Windows\SoftwareProtectionPlatform

To resolve this issue, follow these steps:

1. Verify that the Task Scheduler service is running.
2. Open the Computer Management tool, and then navigate to Configuration -> Task Scheduler -> Task Scheduler Library -> Microsoft -> Windows -> SoftwareProtectionPlatform.
3. On the General tab of SoftwareProtectionPlatform, select the security options, and then verify that the Software Protection Platform service is set to use the NETWORK SERVICE account. 
4. Go to the C:\Windows\System32\Tasks\Microsoft\Windows\SoftwareProtectionPlatform folder, and then verify that the NETWORK SERVICE account has Read permissions for that folder. 
5. Restart the Software Protection service if it is running.

To get more information, please refer to this KB link:
https://support.microsoft.com/en-us/kb/3033200

Please try this method and let me know if it works for you.

I'm glad to help and follow up your reply.

Regards,

Emi Zhang
TechNet Community Su

Thank you for your response. We took a look at your suggestions and everything appeared to be correct, yet the problem still exists. Do you have more suggestions? I appreciate any help you can provide with this.

Hi datacard,

Please refer to this blog and find the part:

ERROR 1920

Error 1920. Service 'Office Software Protection Platform' (osppsvc) failed to start. Verify that you have sufficient privileges to start system services.

Then try to troubleshoot this error and check if it works for you: 

http://blogs.technet.com/b/odsupport/archive/2010/12/30/troubleshooting-office-installation-failures.aspx

Regards,

Emi Zhang
TechNet Community Su

This issue is currently on hold, the end customer is installing new domain controllers with different policies so we are going to wait to see if that resolves the issue. Thank you for the information, if the problem still isn't resolved, I will pick up with your latest answer.

Hi datacard,

Hope my answer is helpful. Waiting for your good news.

Regards,

Emi Zhang
TechNet Community Su