Word refuses to open and "Microsoft Office cannot run Detect and Repair on a Terminal Server"

Trying to install MS Office 2010 SP1, specifically Word, PowerPoint, Outlook, and Excel on a published Citrix XenApp 6.5 server desktop running Windows Server 2008 R2 with all of the latest patches.  It appears to install correctly and Excel, PowerPoint, and Outlook launch without incident however Word refuses to launch.  The first time you try to launch it, it doesn't alert you that it failed to open.  The second time you attempt to open it, it says "Word failed to start correctly last time.  Starting Word in safe mode... Do you want to start Word in safe mode?" and I've chosen both yes and no.  Both lead to no-where, no prompts or anything.  So I tried launching Word the third time and I get "Word failed to launch in safe mode.  Do you want to start repair?" So I chose YES! Unfortunately I then get a prompt that says "Microsoft Office cannot run Detect and Repair on a Terminal Server.  For more information, contact your system administrator." Well I am the system administrator, and I'm at a loss - any help would be greatly appreciated.  

I created a custom MSP using the OCT that:

- Changes the default installation directory to our application drive "D:\Program Files (x86)\Microsoft Office"

- Licenses via our KMS

- I accept the licencse agreement 

- Suppress modal

- Chose "Run all from my computer" for Access, Excel, Outlook, PowerPoint, Office Shared Features, Office Tools, and Word

- Chose not to install SP Workspace, OneNote, Publisher, Visio Viewer, or InfoPath

February 28th, 2013 9:36am

Its the same problem as this guy (http://social.technet.microsoft.com/Forums/en-US/word/thread/85c4f0c4-b8d9-4b95-a1aa-1a0f77d2be64/) just that his resolution of uninstalling / reinstalling doesn't work for me.  Any thoughts?

  • Edited by RJ454M3 Thursday, February 28, 2013 5:48 PM
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February 28th, 2013 8:47pm


I'm having the same issue.

Is there any solution for this?

November 15th, 2013 3:57am

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