Word freezes on opening a document or a blank page

Word has just started freezing as soon as I open it. If I open it by clicking a file in explorer the file opens but I can do nothing with it: mouse clicks cause a ping (sound).  If I try to open it from it's startup icon, a blank page appears entitled Document'nn' with nn incrementing every time I do this.  I need to use Task Manager to close Word.  Does anyone have any suggestions please?

Thank you for reading this.

August 30th, 2013 7:28am

Hi,

Which version Of Word did you use?

Please run with safe mode to troubleshoot:

  1. Click WIN+R;
  2. Type Outlook.exe /safe;
  3. Press Enter.

If the issue would be gone in Outlook safe mode, it indicates the issue is caused by add-ons, please disable the add-ons one by one to clarify which one is culprit.

If the issue persists, we could follow these steps to repair Office itself to check the result either :

  1. Click Start->Control Panel ->Programs->Programs and Features;
  2. Click Word application, then click Change;
  3. Click either Quick Repair or Online Repair.

Note: you might need to restart your computer after the repair is complete.

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September 2nd, 2013 1:17am

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