Word experienced a serious problem with the 'acrobat pdfmaker office com addin' add-in. after Office Updates.

I cant cant use mail merge feature in Winword in conjunction with Abobe Acrobat 10 (pdfmaker add-in) after the recent Office April Windows and Office Updates.

Here is a quick note from the event viewer:

The program WINWORD.EXE version 14.0.7134.5000 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel. 

 Process ID: 1138 
 Start Time: 01d07dcede19c458 
 Termination Time: 15 
 Application Path: C:\Program (file:///C:/Program) Files (x86)\Microsoft Office\Office14\WINWORD.EXE 
 Report Id: 

Microsoft Word: Accepted Safe Mode action : Word experienced a serious problem with the 'acrobat pdfmaker office com addin' add-in. If you have seen this message multiple times, you should disable this add-in and check to see if an update is available. Do you want to disable this add-in?.

I do not wish to disable the pdfmaker add-in as I use it to run mail merge on WORD and send 10s and 1000s of pdfs via email to external users. I am not sure what are my options here and I wish someone could help me get to the root cause of the matter.

My environment is as follows:

Windows 7 x64 SP1

Office 2010 v 14.0.7128.5000

Adobe Reader MUI X and Adobe Acrobat X

April 23rd, 2015 11:03am

Hi,

As the event log indicated, this is due to acrobat pdfmaker office com addin doesn't work well with Microsoft Word.

I would suggest you go ahead and try to upgrade your Adobe product to the latest version and see if issue persists.

Or contact the support of Adobe and see if there is a known compatibility issue or not.

Regards,

Ethan Hua
TechNet Community Support

Free Windows Admin Tool Kit Click here and download it now
April 24th, 2015 3:11am

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