Word doesn't show some characters

We are running Office 2013. One document doesn't show some caracters. For example, this is the line:

*Includes Co-Fiduciary responsibility, investment selection assistance, and employee education and guidance  3      30bps

We can read 3 and 30bps if we copy it into Notepate. Print out also show the numbers. However, the word shows this line without numbers.

*Includes Co-Fiduciary responsibility, investment selection assistance, and employee education and guidance.

We have tried different computers, All have the same

July 6th, 2015 6:49pm

it's interesting. it seems occurred with the particular file. you might copy the content to a new file.

KR

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July 8th, 2015 9:02pm

Thank you for the tip. If I copy them to a new word using Keep Source Formatting, it has the same problem. If I copy them to a word using Keep Text only, the number shows. How can I fix it?
July 9th, 2015 10:45am

this is due to some specific formatting. You can clean the formatting with this part:

https://support.office.com/en-za/article/Clear-formatting-199d9ab5-727d-4ab8-8c87-ccc641da4f35

KR

Free Windows Admin Tool Kit Click here and download it now
July 10th, 2015 2:56am

Clear formatting doesn't fix the problem. Any other suggestions?
July 15th, 2015 3:45pm

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