Word Equation Editor: Crashing

Good evening interested people,

I've found a bug that crashes word using equation editor, although I cannot always reproduce it.

I figure I'll get a couple comments telling me to use LaTeX instead, don't care. That doesn't fix the bug within word.

Sometimes when I create an equation (by pressing "alt" "+") and start typing an equation, but realize I don't want to use the equation so I press backspace until it exits the equation editor mode (deleting the entire thing)

Word will crash. I've used microsoft 2010 word editor for a few years and have not had this problem at all. After switching to 2013, I have this problem a dozen + times.

I've tried everything on the user side to fix it, no solution has worked (including disabling hardware acceleration).


The fact that it didn't occur on earlier versions and later occurred in 2013, I figure this is a good place to compare differences.

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I should also mention this has happened on two different operating systems on two different computers (windows 7 and windows 10 preview). The windows 10 preview is a new install that had no other version of office on the system. While it may be operating system based, the fact it occurs on both 7 and 10 makes it unlikely (unless it is a bug with windows).

The fact it occurs on a newly installed operating system makes it unlikely previous installations of office is causing the problem.

April 21st, 2015 9:51pm

Hi Statistician,

I followed your steps, and could not reproduce this issue. Do you mind going to Event view and check if there are logged some detailed information about crash?

Regards,

George Zhao
TechNet Community Support

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April 23rd, 2015 10:30pm

Hi,

Based on the log, >>Faulting application path: C:\WINDOWS\SysWOW64\werfault.exe<< this issue seems more related to Windows operation system, please see the similar thread and try the methods:

http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/windows-7-most-programs-crash-when-i-do-file-open/d7cfd4b1-6ea8-4909-9a3c-ae1d8268b66f

Regards,

George Zhao
TechNet Community Support

May 5th, 2015 3:08am

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