Word 2013 cannot translate - no services available

I'm trying to translate an entire document in microsoft word through:

review -> translate -> translate document

which brings up a screen that asks me for mini translator to select a language. i can select spanish here - but nothing happens..

under it says "translate from" and "translate to" and both have a drop down menu

the only thing that appears is "no services available"

normally i should be able to select english and spanish..

any ideas?

thank you!

October 26th, 2012 2:44am

Please get contact with your system administrator, verify if they have disabled this option via the following group policy

Microsoft Word 2013 | Miscellaneous | Do not use online machine translation

Sincerely,

Max Meng
Forum Support

Free Windows Admin Tool Kit Click here and download it now
October 26th, 2012 8:19am

i let it sit for an hour and the options were there.. maybe it was downloading updates/languages from the internet? i posted this within 20 minutes of installing.

a funnier problem is however that internet explorer by default blocks microsoft word translation (XSS protection)

October 26th, 2012 8:50pm

I am having the same issue. I looked in the Group Policy section but there is no policy restriction set for "Do not use online machine translation." In addition, I am using Norton 360 and the Office 2013 Pro programs are set to "Allow" for all connections in the firewall settings. I also tried repairing the program by launching the installer. I am using Windows 8 Pro and utilizing the 64 bit version of Office 2013 Pro.
Free Windows Admin Tool Kit Click here and download it now
March 8th, 2013 10:58am

Go to the Control Panel>Uninstall a program and select Microsoft Office and then click on Change and then on Add or Remove Features and make sure that under Office Shared Features>Proofing Tools the Translation Core Files are set to be "Run from My Computer".

March 9th, 2013 12:15pm

  • First, I did exactly what you suggested and noticed the feature was already installed, i.e. "Run from My Computer."
  • Second, I tried setting the feature to "not available" (uninstall), and after a computer restart I re-enabled it.
  • Third, I tried uninstalling the complete Office suite, restarting the computer , and then re-installing the software with "Run all from My Computer." 
  • Fourth, I downloaded and re-installed all the language proofing 64-bit executables for French, Spanish, English (US), Chinese (PRC), and Japanese from the Microsoft Office 2013 website.

All of these methods did not resolve the issue. I would like to add that this was never an issue with Office 2010 32-bit--which was completely uninstalled prior to the 2013 installation. However, I do now recall my 2013 64-bit version for the mini translator worked prior to a later Windows Update some time ago. I suppose an update may be responsible for the issue.

Can anyone confirm my hunch? Did your mini translator for 2013 64-bit run before and then suddenly stopped functioning?


Free Windows Admin Tool Kit Click here and download it now
March 11th, 2013 2:17am

After spending several days troubleshooting this problem, I decided to re-install my Office 2010 32-bit. Now the mini translator and "look up"/ "translate" features continue to work perfectly in this version. 2013 still seems to be limited in its word translations with the mini translator and the paragraph translate/look up options do not even execute. In contrast, I noticed there are many more translation services available in the Research Options in 2010 than in 2013. Could the mini translator and online translation services haves issues with the 64-bit version of Office 2013?


March 11th, 2013 3:56am

Translate the whole document. Yes, you right. I can confirm the issue. This problem appear in Word 2013. Word 2010 did make any problems.

"Translate the whole document." and arrow ">" appear grey.

Funny is I resolve this problem with Doug Robbins hints: "Go to the Control Panel>Uninstall a program and select Microsoft Office and then click on Change and then on Add or Remove Features and make sure that under Office Shared Features>Proofing Tools the Translation Core Files are set to be "Run from My Computer".", yesterday I install my workstation "from scratch" (after replace board activation problem) > and since this installation (probably after patch day) this f**k online translator is disabled.

I love you Microsoft.. :@

Can anybody from Microsoft sit down and resolve this problem????

Many thanks in advance!

I am furious !!!!

===============

 

Free Windows Admin Tool Kit Click here and download it now
April 14th, 2013 6:03am

Hallooo!!!!

What the fuck is going on?????

3 month later the problem IS STILL NOT RESOLVED !!!!!

WAKE UP !!!!!!

============================================


July 6th, 2013 7:59am

I agree Office 2013 is total and UTTER CRAP!!   Does not fucking work and they will not fix it!  Going back to a fucking working Office 2010!  Damn Microsoft and there lack of fixing there shitty software anymore!
Free Windows Admin Tool Kit Click here and download it now
July 7th, 2013 2:22pm

This topic is archived. No further replies will be accepted.

Other recent topics Other recent topics