Word 2010 keeps crashing when closing.

Hi,

I have a problem with Microsoft Word 2010. I use Windows 8.1 (64 bits) in a HP laptop. The program runs normally but when I hit the close button, it crashes. The system gives me two options: to wait it to respond or to restart it. Neither works properly: it won't respond and if restarted it will crash again when closed. Also, from this moment Windows won't work properly: I can't access the menu to shut down the computer, it becomes sluggish and I have to restart it for it to come back to normal. 

I have tried restarting the computer, but the problem persists. Also, I have tried unchecking the boxes for the add-ins in the COM complements options, but there is just one option there and it is already unchecked. And the "Fix it" solution won't be even installed on my computer because it says it is "not compatible with your current settings" or something like that. The problem persists. 

Please, help me.

Isaac712






  • Edited by Isaac712 Thursday, June 04, 2015 11:15 PM
June 4th, 2015 11:08pm

Hi,

I deleted the Word Data registry and the problem was solved.

Thanks a lot!

Isaac Lpez

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June 6th, 2015 8:58pm

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