Hi. I'd like to report that Word 2010 (32bit, v.14.0.5123.5000) is frequently crashing with "Send to Bluetooth" Add-in loaded by Widcomm (btsendto_office.dll v.6.2.1.800).

Eventlog:

Faulting application name: WINWORD.EXE, version: 14.0.5123.5000, time stamp: 0x4c646b38
Faulting module name: ntdll.dll, version: 6.1.7600.16559, time stamp: 0x4ba9b21e
Exception code: 0xc0000374
Fault offset: 0x000c2913
Faulting process id: 0xa64
Faulting application start time: 0x01cba046fdeecbeb
Faulting application path: C:\Program Files\Microsoft Office\Office14\WINWORD.EXE
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 3c3f95bf-0c3a-11e0-8874-001d722a0d15

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Microsoft Word
Word experienced a serious problem with the 'send to bluetooth' add-in. If you have seen this message multiple times, you should disable this add-in and check to see if an update is available. Do you want to disable this add-in?
P1: 700160
P2: 14.0.4763.1000
P3:
P4:

• Changed type GDion Monday, December 20, 2010 2:13 PM

Uninstall the "Send to Bluetooth Add-In".

First find the location of the Add In dll:

to find the btsendto_office.dll go to File/Options/Add-In select the Send to add in and observe the path at the bottom of the screen

Close all office applications and unregister the Add In with:

regsvr32 /u "C:\Program Files\ThinkPad\Bluetooth Software\btsendto_office.dll" 

If you don't like the result re register the Add In with

regsvr32 "C:\Program Files\ThinkPad\Bluetooth Software\btsendto_office.dll"

Inform Broadcom that they have a bug in btsendto_office.dll

Uninstall the "Send to Bluetooth Add-In".

First find the location of the Add In dll:

to find the btsendto_office.dll go to File/Options/Add-In select the Send to add in and observe the path at the bottom of the screen

Close all office applications and unregister the Add In with:

 

regsvr32 /u "C:\Program Files\ThinkPad\Bluetooth Software\btsendto_office.dll" 

 

 

If you don't like the result re register the Add In with

 

regsvr32 "C:\Program Files\ThinkPad\Bluetooth Software\btsendto_office.dll"

 

Inform Broadcom that they have a bug in btsendto_office.dll

 

Also, make sure you're doing this from an elevated command prompt...

I had a big problem with Office 2010 on windows 7 64bit.

It was crushing many times, word and powerpoint. 

I need lots of time to find out that it was couse of

bluetooth add on for office.

I unregistred it with above metod and now

everything works.

Tnx

I had the same problem and had to start Word as an Administrator (I have UAC enabled) to be able to uninstall the add-in. Right now Word starts fine.

I hope this works for you too.

Do you have Norton or another security utility installed? Trying uninstalling Norton, which has a known issue, and install Microsoft Security Essentials instead which I have found to be non-invasive. That worked for me.

No. Antivirus programs is a wasted of time and money.

J

Contact the man

Contact the man

This Worked for me.

I Have a Dell XPS L702X with Windows 7 Pro 64 bit and Office 2010 Pro 64 bit

I have Intel Bluetooth module.

The regsrv worked wonderfully for me if you are curious the path to the DLL is. I was extremely upset with not having word working. Outlook and other software was working great. The bluetooth module was the problem.

"C:\Program Files (x86)\Intel\Bluetooth\btmofficea.dll"

check this link

http://answers.microsoft.com/en-us/office/forum/office_2010-word/word-2010-64-bit-crash-whenever-open-a-doc-or-docx/23ceac25-1e51-4faf-ad64-f20a3a8828bd

Hallo,

I had the same problem with Word and Excel, always crashing on finishing the program. I first uninstalled the "Send to Bluetooth" Add-In in Word (keeped it in Excel) and Word works fine, without crashing and restarting on finishing the program. Then I - the first time since installing Office 2010 and bluetooth software - starts the Add-In function "Send to Bluetooth" in Excel, where the Bluetotth Add-In still was installed, and the assistent for "Send to Bluetooth" starts. I choose a bluetooth device (my mobile phone), sends an opened Excel document to it, complets the assistents and since this time, Excel did no more crash on finishing the program. I repaired WIDCOMM bluetooth software to get the bluetooth Add-In for Word again and also in Word I start the "Send to Bluetooth" assistent, followed the assistent and now also Word works without crashing.

helfrw

Hallo,

I had the same problem with Word and Excel, always crashing on finishing the program. I first uninstalled the "Send to Bluetooth" Add-In in Word (keeped it in Excel) and Word works fine, without crashing and restarting on finishing the program. Then I - the first time since installing Office 2010 and bluetooth software - starts the Add-In function "Send to Bluetooth" in Excel, where the Bluetotth Add-In still was installed, and the assistent for "Send to Bluetooth" starts. I choose a bluetooth device (my mobile phone), sends an opened Excel document to it, complets the assistents and since this time, Excel did no more crash on finishing the program. I repaired WIDCOMM bluetooth software to get the bluetooth Add-In for Word again and also in Word I start the "Send to Bluetooth" assistent, followed the assistent and now also Word works without crashing.

Just delete the "btmofficea.dl" at the bluetooth folder

"C:\Program Files (x86)\Intel\Bluetooth\btmofficea.dll" restart and it will work fine.

bigther05

This was it! Thank you very much theking2!

Since I also have a Thinkpad that started such problem (and not on any other computers I own), I'm thinking Thinkpad users should look into this whenever they have copy & paste problem in Office 2010.

Many thanks. This issue was bugging me for ages. Simply ran all the Office 2010 apps as Administrator and disabled the 'Send to Bluetooth' for all and I can now Copy & Paste with no problems.

Thanks again. Happy man.

• Edited by HefinH 21 hours 5 minutes ago