Word 2003 crashes when trying to print.
One user in our organization is having problems with printing documents in MS Word.The user is connecting to a Windows 2003 server with Office 2003 SP3 installed. (and are frequently beeing updated with the essentiel updates from MS)When the user is working in a document and tries to print it , the faulting screen (Send or Don't send) appears and shows us these details:(Copied from the Event viewer)****************************************Type gebeurtenis: FoutBron van gebeurtenis: Microsoft Office 11Categorie van gebeurtenis: GeenGebeurtenis-id 1000Datum: 31-3-2010Tijd: 11:27:35Gebruiker: n.v.t.Computer: CITRIX03Beschrijving:Faulting application winword.exe, version 11.0.8313.0, stamp 4a793d83, faulting module ntdll.dll, version 5.2.3790.4455, stamp 49900e20, debug? 0, fault address 0x0002cac2. Zie Help en ondersteuning op http://go.microsoft.com/fwlink/events.asp voor meer informatie.Gegevens:0000: 41 00 70 00 70 00 6c 00 A.p.p.l.0008: 69 00 63 00 61 00 74 00 i.c.a.t.0010: 69 00 6f 00 6e 00 20 00 i.o.n. .0018: 46 00 61 00 69 00 6c 00 F.a.i.l.0020: 75 00 72 00 65 00 20 00 u.r.e. .0028: 20 00 77 00 69 00 6e 00 .w.i.n.0030: 77 00 6f 00 72 00 64 00 w.o.r.d.0038: 2e 00 65 00 78 00 65 00 ..e.x.e.0040: 20 00 31 00 31 00 2e 00 .1.1...0048: 30 00 2e 00 38 00 33 00 0...8.3.0050: 31 00 33 00 2e 00 30 00 1.3...0.0058: 20 00 34 00 61 00 37 00 .4.a.7.0060: 39 00 33 00 64 00 38 00 9.3.d.8.0068: 33 00 20 00 69 00 6e 00 3. .i.n.0070: 20 00 6e 00 74 00 64 00 .n.t.d.0078: 6c 00 6c 00 2e 00 64 00 l.l...d.0080: 6c 00 6c 00 20 00 35 00 l.l. .5.0088: 2e 00 32 00 2e 00 33 00 ..2...3.0090: 37 00 39 00 30 00 2e 00 7.9.0...0098: 34 00 34 00 35 00 35 00 4.4.5.5.00a0: 20 00 34 00 39 00 39 00 .4.9.9.00a8: 30 00 30 00 65 00 32 00 0.0.e.2.00b0: 30 00 20 00 66 00 44 00 0. .f.D.00b8: 65 00 62 00 75 00 67 00 e.b.u.g.00c0: 20 00 30 00 20 00 61 00 .0. .a.00c8: 74 00 20 00 6f 00 66 00 t. .o.f.00d0: 66 00 73 00 65 00 74 00 f.s.e.t.00d8: 20 00 30 00 30 00 30 00 .0.0.0.00e0: 32 00 63 00 61 00 63 00 2.c.a.c.00e8: 32 00 0d 00 0a 00 2..... **************************************** This problem occurs on different servers (all Windows 2003 Servers with Office 2003) where the user is connecting to. The problem occurs randomly... For some periode of time every thing works fine, but after a while the problem re-occurs.We don't see any pattern in this. We tried many things, but nothing seems to be effective.At first we tried to delete the Normal.dot template in the user directory (%username%\application data\microsoft\templates). Next to that, we deleted the Registry key WORD in HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\It seems both Normal.dot and the Registry key are recreated perfectly by the system when the user logged on. We even tried to reset the user profile and re-added the printer manually.The problem is still there. Is there any solution for this problem?
April 1st, 2010 10:37am

Hi there, This is an Exchange Server forum. You may want to try Office or Windows Server forums. OliverOliver Moazzezi | Exchange MVP, MCSA:M, MCTS:Exchange 2010, BA (Hons) Anim | http://www.exchange2007.com | http://www.exchange2010.com | http://www.cobweb.com |
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April 1st, 2010 2:21pm

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