Good Afternoon

I am having a little trouble figuring out why the buttons are faded (cant use them) on the: User Mailbox -> Mailbox features -> Mobile Device Details. Any help would be appreciated. Thanks.

Hi Andy

This option is greyed out only for one user or its for all users ?

Do you have any MDM in place for managing the active sync devices ?

Have you tried disabling this feature through Powershell ?

Hi Andy

You might not have the required Exchange permissions. For example with a membership of "View-Only Organization Management" this is an expected behavior.

Hope that helps.

Regards
Pano