When you send an e-mail message from a shared mailbox in Outlook 2010, the sent message is not saved in the Sent Items folder of the shared mailbox

I've tried everything in suggested in this post - http://answers.microsoft.com/en-us/office/forum/office_2010-outlook/when-you-send-an-e-mail-message-from-a-shared/557b3fbc-ad15-4f8c-abf2-9337effa28da

We had no problem with the registry key when we were using Outlook 2007 on Exchange 2007 server on Vista.

We have updated to Office 2010 ProPlus SP2

Windows 7  Enterprise SP1

Recently migrated to Exchange 2013 mail servers

We are not allowed to use exchange cache mode.

With OLK 2007 had no problem with using the registry key and didn't have to use cached mode.

If turn registry key 1 for on, the sent message stays in the Outbox, doesn't go to users sent items or the shared mailbox sent items.  If I change the value to 0 message does get sent out but not sitting in the outbox, but stores it in the User mailbox sent items not in the shared mailbox sent items.

 I've installed the hot fix, no change, I tried everything suggested and the sent item will not store in the shared mailbox, is this a problem with the Exchange 2013 mail servers.

June 18th, 2015 6:03pm

The hotfix/reg key will only work against cached mode. If you are using E2013, you can update to CU9 and do this server-side: https://support.microsoft.com/en-us/kb/3050877
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June 19th, 2015 2:27am

Hi,

Please run the following command to check the Sent Items settings for this mailbox in your organization:

Get-MailboxSentItemsConfiguration -Identity SharedMailbox

The SendAsItemsCopiedTo specifies to where messages that are sent as this mailbox are copied. The SendOnBehalfOfItemsCopiedTo specifies to where messages sent on behalf of this mailbox are copied.

We can set the value to SenderAndFrom which indicates that messages sent as this mailbox are saved both in the Sent Items folder of the actual user that sent the message and the Sent Items folder of this mailbox:

Set-MailboxSentItemsConfiguration "SharedMailbox" -SendAsItemsCopiedTo SenderAndFrom - SendOnBehalfOfItemsCopiedTo SenderAndFrom

https://support.microsoft.com/en-us/kb/2632409

Re

June 22nd, 2015 10:19pm

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