Hi,

I tried as per your instruction, still persisting the issue.

When in go to account setting -->data files-->Add. i am getting the error  (An Unknown error occurred, Error code: 0x80070002).

Please let me know if you have any questions

Regards,

Dhinesh.K

Hi

Is it happennig with existing file or creating with new file?(if it is existing, use repair tool).

Please close the outlook and try from  control panel >mail >accounts settings.

If it doesn`t work, I recommend creating new profile(you can keep the current profile).

Otherwise start installation again and choose repair option as last resort. I`ll fix the issue.

Good luck

Itechin

Hi,

Please also check if the issue persists when the user is running Outlook as administrator, since sometimes the error implies it's permission related.

I have also seen some users resolved the issue by repairing Office from Control Panel -> Programs and Features, you can have a try as well.

Regards,

Melon Chen
TechNet Community Support

The issue has been resolved.

Deleted the User profile from c:\users\XXXXX and  We can open the Registry Editor and navigate to the following registry path to verify it: 

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList delete the XXXX users from the registry and restart the machine. User can able to add the data files now.

Please let me know the result.

Dhinesh.K

 

 

• Marked as answer by Dhinesh k 2 hours 36 minutes ago

The issue has been resolved.

Deleted the User profile from c:\users\XXXXX and  We can open the Registry Editor and navigate to the following registry path to verify it: 

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList delete the XXXX users from the registry and restart the machine. User can able to add the data files now.

Please let me know the result.

Dhinesh.K

 

 

• Marked as answer by Dhinesh k Friday, February 20, 2015 9:15 AM